Buyr.comReviews of buyr.com

Response from Buyr.comJan 8, 2024

Hey Jared, so sorry to hear about your poor experience. We have confirmed that customer service has reached out to you, so hopefully your issue has been resolved. I can assure that we absolutely do not use any predatory practices, and our number one goal is to help people get awesome deals on products they wouldn't be able to get anywhere else. As a small startup, we do run into issues, and sometimes they do take us longer to resolve than we would like. I can assure you we are working our butts off to correct this issue, and continue working on our larger goal of transforming the way people shop online. We are crossing our fingers we can work with you to resolve your concern and get you to update this review, so let us know what we can do to make that happen! We appreciate the understanding, and are looking forward to helping you unlock a deal in the future :)

Response from Buyr.comDec 13, 2023

Hey Anna, we are so sorry to hear about your experience and understand your frustration. We are having issues with our vendor that provides live chat and emails, so we will be switching soon to resolve this issue. I the meantime, you can always email [email protected] and our team will get your concern solved asap! Thanks for the understanding, we appreciate it. We will keep an eye out for your email!

Response from Buyr.comDec 11, 2023

Hey Donnie! Sorry about the issues you had getting in touch with customer service. We are in the middle of re-evaluating our chat/service vendor, because this experience is unacceptable. I did get in touch with our CEO for him to reach out to you directly, but we are working to get things corrected asap. As a small startup, sometimes things fluctuate and we have to just roll with the punches, so we appreciate your understanding. If you ever need help with an order, you can always email [email protected] for assistance! We appreicate your support, and are looking forward to earning your business in the future.

Response from Buyr.comNov 30, 2023

Hey Katie, We are so sorry to hear that your boyfriends Christmas present was cancelled. We are dealing with some technical difficulties related to the connection to our customer service center, and we really apologize for the inconvenience here. As a startup, sometimes there are unforeseen challenges that arise, but I promise we are doing our best to get the issue corrected asap. You are always welcome to reach out via email if there is anything else we can do to help further, at [email protected]. We are looking forward to earning your business again in the future and helping you unlock an awesome deal!

Response from Buyr.comNov 8, 2023

Hey Carol, We are really sorry to hear about your poor experience, we hate that. We are looking into what may have caused the bugs you reported, because we pride ourselves in being accessible. I do see that you received a response to your customer service email in under four hours, which is much faster than the industry standard. We are always trying to improve the customer experience though, and will look at what else we can do to speed up response time. If there is anything else at all we can do to be helpful, don't hesitate to respond to the email correspondence. Thanks so much, looking forward to earning your business again in the future.

Response from Buyr.comOct 9, 2023

Hey Kaysi, Thanks so much for reaching out! I really apologize for the inconvenience here. We are currently experiencing technical issues that have disrupted our inventory feed, resulting in inaccurate stock levels from our merchants as well as issues with our chat experience. We don't have any record of any order you placed, so please reach out to [email protected] asap with more information, if you did place an order. We anticipate these issues to be resolved in the next couple of weeks when we release a new version of the application — we will send you a follow up email letting you know when that happens. While this is an inconvenience to you and other impacted customers, this is direct and unintended consequence of the incredibly exciting features and customer experience we are building in the background on our mission to provide the best online shopping experience that the internet has to offer. We appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out!

Response from Buyr.comJun 26, 2023

Hey JB, I'm really sorry to hear you had a poor experience placing an order, we hate to hear that... Unfortunately, the stock levels is an error and part of the larger issue. Trust me, the fact that it still shows it as available is super frustrating for both of us, but we are working to correct the issue asap. Without getting too technical, we basically started to grow much faster than we anticipated, and an issue we knew we would have to solve (eventually) related to inventory sync became a problem much sooner. Now, that module is totally overwhelmed with inventory updates and it’s not syncing anything! What a nightmare. I really apologize for the inconvenience here, we are working our butts off to get the issue corrected and will let you know when that happens! We appreciate your patience, looking forward to helping you unlock a deal in the future :)

Response from Buyr.comMar 21, 2023

Hey Chris! We really apologize. As a startup, sometimes it's tough to keep up with demand, but we are working on it and will only get better from here. We will help you unlock a deal next time, that's why people keep coming back!