Kenneth V.
Ordering Process/Product did Not Work
When ordering, after I entered my payment information the website kept offering me other items I did not want. It even said I was the one millionth customer, so I had a special offer. After rejecting all offers, the last offer said continue. It did not say "BUY", so I hit continue and it automatically charged me and said Thanks for Your Order. No review of the order and then hit purchase. I called within seconds and was told the two items would be removed and I would receive an email. I never received the email and called back only to be told the order was already processed and I would have to return after I received it. Very poor service and I feel underhanded marketing. The NanoCloth I wanted did not work on even minor scratches on my car. I followed all directions and tried twice but it did not work. I am returning all products for a refund.
Response from NanoPolixSep 4, 2026
Hello Kenneth, Thank you for bringing this to our attention. Any add-ons, warranties, or optional offers must be actively selected and confirmed before an order is finalized; our system does not add anything the customer did not select. Once an order has moved into processing, cancellation options may become limited. Your comments regarding product are important to us and we want to learn more about your experience with the product and return. A member of our support team will reach out to you directly to provide assistance. Please check your email whenever you have a moment. Best regards, Ben from NanoPolix