Zachary
Ignored Two Cancellation Requests — Charged for 4 Months — FTC Complaint Filed
I signed up for LarineCo's remineralizing gum subscription back in mid-2025. Everything seemed fine at first, but when I decided to cancel in early November 2025, I sent a clear written cancellation request via email. Instead of canceling, their support team replied with a classic retention pitch—discounts, skip shipments, the works—while completely sidestepping my actual request to end the subscription. I followed up with a second written cancellation a few days later. Crickets. No cancellation, no acknowledgment. They kept charging my card anyway: four straight months (November 2025 through February 2026), totaling $378.38 in charges I never authorized after asking to cancel. In February 2026, I sent a formal demand letter citing the FTC Negative Option Rule, California's Automatic Renewal Law, and Arizona's Consumer Fraud Act. Their response? They refunded only the last charge ($97.97) and refused the remaining $280.41, claiming the products were "already delivered." That excuse doesn't hold up legally when the charges continued after I'd canceled in writing. A follow-up demand got zero reply. At this point I've filed official complaints with the FTC, the California Attorney General, and the Arizona Attorney General, and I've also started a bank dispute for the rest of the unauthorized charges. The gum itself might be decent—who knows—but the subscription handling feels straight-up predatory. They seem to make cancellation deliberately hard, ignore written requests, and keep billing until you fight tooth and nail. Strongly advise against subscribing. If you're tempted, look elsewhere—save yourself the headache.
Response from LarineCoMar 7, 2026
Thank you for sharing your feedback. We’re truly sorry for how frustrating this experience has been. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again



