Emergency Medical Products, Inc.Reviews of buyemp.com

Response from Emergency Medical Products, Inc.Dec 20, 2023

Hello Nancy, we absolutely understand the importance of urgency knowing that the products we sell are vital in providing care and saving lives. In this situation, it looks like the order was entered as 2 Day Shipping as requested and was picked/packed/shipped that day but then got held up with FedEx. I am reaching out to FedEx now to get more insight into what has happened here as the package has not move since arriving in CO on 12/18 after being held in Indianapolis since 12/13. This delay is unacceptable and if FedEx cannot confirm you will have your package today, I will place a replacement order to be shipped out to you overnight.

Response from Emergency Medical Products, Inc.Dec 19, 2023

Thank you so very much for your review! We appreciate you taking the time from your busy day to leave one.

Response from Emergency Medical Products, Inc.Dec 18, 2023

Thank you, we appreciate you leaving us a review.

Response from Emergency Medical Products, Inc.Dec 18, 2023

Thank you so much for taking the time to leave us a review.

Response from Emergency Medical Products, Inc.Dec 12, 2023

Thanks Amanda for bringing this to our attention. Unfortunately, we are not able to ship out items that require a License Authorization Form until it has been received and processed. We apologize for that delay. I do see that you spoke with a representative on the 11th and she was able to process a credit and replacement order for the missing Sodium Chloride. Your new order is showing to arrive by end of day Friday.

Response from Emergency Medical Products, Inc.Dec 12, 2023

Thank you! We are so happy that we can be of service in providing you with your much needed items.

Response from Emergency Medical Products, Inc.Dec 12, 2023

Thanks for bringing this to our attention Christina. I see that you have already spoke to a representative on the 7th and they have provided a credit to you for this order.

Response from Emergency Medical Products, Inc.Dec 12, 2023

Thanks! We take great pride in our customer service.