Emergency Medical Products, Inc.Since 1972, Emergency Medical Products (EMP) has been your convenient, low-price source for medical and safety supplies. We’re here to help you prepare for a variety of medical scenarios, no matter your occupation or expertise. For 50 years, we’ve provided medical supplies and equipment to healthcare professionals and first responders. We are continually expanding our product offering to better meet the needs of fire and EMS, law enforcement, K-12 schools, colleges and universities, hospitals, physician offices, businesses, parks and more.
Emergency Medical Products, Inc. (buyemp.com) has 664 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Deputy Chief C.
Fast shipping on original order. two items were back ordered no information given prior to them showing up backordered. then when they arrived, they were the wrong item EMP charging us $1000 for each item because of their screwup and then will credit it should’ve never happened in the first place.
Response from Emergency Medical Products, Inc.Nov 28, 2023
Thank you for your review. Your Account Manager will reach out to you shortly.
Bjorngrim
Don't know what they did but website has started throwing error messages and won't let you log in and order. Points also expire so if you want to get anything out of the program expect to spend inordinate amounts of money. Their shipping is also free...if you spend almost 200 dollars. If you wanna save a good chunk of change for medical supplies shop on Amazon.
Response from Emergency Medical Products, Inc.Oct 24, 2023
Thank you for the review. Looks like the website went down on Saturday night, once we were made aware our IT department got it back up and running. A rep will reach out to you shortly to verify you are now able to log in. Per the points information on the website your remain good for 12 months. As the website states orders that are less than $175.00 are subject to a $10.50 handling fee.
KY B.
Recently shipping issues have been disappointing. Items what were obviously crushed were sent out anyway. Another order was shorted even though it showed on paperwork. Billing has been a nightmare to keep straight with the office . Company has been good for years, now might have to look around at others..
Response from Emergency Medical Products, Inc.Sep 25, 2023
Thank you for your review. A representative will be reaching out to you shortly to help resolve your issues.
customer
The order was put in months ago. I did not get notification until it was shipped. I would have cancelled if I knew it would take so long to receive the Lidocaine.
Response from Emergency Medical Products, Inc.Sep 1, 2023
Thank you for the review, a representative will be reaching out to you momentarily.
DJDC
Good delivery and slightly better price than other places but still expensive for what's inside. Short expiration dates.
Response from Emergency Medical Products, Inc.Jul 6, 2023
Thank you for the information. One of our reps will be reaching out to you shortly to assist you with this issue.
Fred Hornby- Mequon C.
When you switched to a new warehouse deliveries have been terrible. I am constantly finding incorrect orders. Takes up more time than I have to spare. Considering other vendors at this time.
Response from Emergency Medical Products, Inc.Jul 5, 2023
Thank you for your input. Someone will be reaching out to you shortly.
Craig
Placed and order and it took two weeks to get the product. Used to get products within two days. Numerous errors in shipping over the past few months (receiving incorrect items, having to call to get the correct items, and having to ship products back = inconvenience. Website states items in stock when they are not. If that would have been accurate at time of order would have ordered from a different manufacturer in which they had stock.
Response from Emergency Medical Products, Inc.Jun 9, 2023
Thank you for bringing this to our attention. You account manager, Rachel will reach out to you shortly.
SMS
I reached out to EMP on 5/4/23 received a response on 5/5/23 and needed to call in on 5/5/23 to provide payment information. I completed this on 5/5/23 and spoke to a very helpful person and let her know I needed the product as soon as possible. It was scheduled for delivery by 5/9/23 at the latest. I called 5/9/23 to inquire and was told my order was still on hold and no one knows why. I shared I needed the product ASAP and was told I would have it by 5/12/23 at the latest. I finally received the product 5/16/23. The people I spoke to were always friendly but the action behind the scenes did not match up to what I was told.
Response from Emergency Medical Products, Inc.May 16, 2023
Thank you so much for bringing this to our attention. I do see that the rep you last spoke with had the order shipped out that day as overnight, however Fed Ex shows they had delays holding up the delivery of your order. A representative will reach out to you shortly.
