BuyBrakes.comReviews of buybrakes.com

No shipping confirmation nd no reply after asking about order. It's been almost a week. Order will be cancelled if you guys dont get your act together. I expect better from a veteran run company

I had high hopes for BuyBrakes and gave it a high marks initial ordering online. Ordering process was easy and straight forward but like any other boiler room business, they are all friends when taking your money but treat you like a virus once they receive your money. Everything you read about Buybrakes on their site is bunch of hogwash especially about shipping. They didn't start packing my order until I called after a full week of waiting. If I didn't call who knows how long they would have took or even bothered sending out my order! And when you call their customer service, be ready to be on hold for long time listening to that same guitar music over and over. Their concierge, its just a waste of time. All you hear is how great Buybreaks are and give you bunch of empty call back promises but only vanish and never hear from them. I'm still waiting for a call back or texts. 10/13/20 update. You think after customer feedback, Buybrakes will try to provide bit more customer service but like I stated before, Buybrakes will take your money fast but afterwards, good luck getting your order. Finally got a tracking number today after 8DAYS! not 24 to 48 hrs claimed on their website and, I'm taking this is the work ethnics at Buybrakes, no care for customers but only care about taking customers money. The shipment was only half my order. Once again, I had to call and once again more excuses and need to wait longer for my order. And they had no clue only half my order was shipped out. I doubt anything stated on their BuyBrakes.com is true. Worst customer service in the industry, worst shipping method in the industry, worst stock supplies in the industry but #1 at taking your money and hiding! Avoid Buybrakes unless you have 30 days+ to wait to get your product shipped out wrong. If they even remember to ship it out. This says it all "BuyBrakes.com is 132 out of 158 ranked companies in the category Car Accessories Store on Trustpilot" Reply to BuyBrakes. Oct 5, 2020 #944686 2nd reply to BuyBrakes. Shipment received on Oct 13 was only half the order when customer service said everything was packed and shipped on the 12th. Which was false info from customer service.

I order my parts “ Stoptech 937.47005 Street Brake Rotor And Pad Kit, Slotted Vehicle” on September 25th. And they shipped it out on October 2. So, I am expecting another week for it to get here. I was supposed to get my tracking number within 24 hours but it took about a week.

I literally called to verify a brake kit to fit my vehicle before I ordered. A week and a half later, i had to call them again because they needed to verify my vehicle again to send it out-just have to wait another 5 days.

While I understand the extent of the wildfires in California, I do not find it reasonable to have paid $31.99 for ground shipping for an order that was placed on 08/31/2020 and was just shipped on 09/21/2020. I was not even offered a refund on shipping for the existing circumstances.

This store came up in a Google search result, rear brakes and rotors for $42. Sounded promising, visited store and entered email for additional 10% off. Then I entered my information for the vehicle and did a search on the site. Results came up one for $42 and one for $79. Checked the one for $42 and was prompted that the brakes don't fit a 2006 Sedona EX even though it shows that it does, and that's the only search even made. Clicked okay, now my prices have over doubled! Same thing happened when I pressed back in the browser and looked at the one for $79. Thought I would go ahead anyway since I entered their mailing list for 10% off. When I entered the email for the code I was then prompted it was no good unless I spend over $99. This wasn't clearly stated when asking for my email in the pop-up window. These are clearly very shady sales tactics. BuyBrakes.com lost my trust before they even had a sale.

It has been 6 days since I placed my order and I still have not received a tracking number. I've since placed orders via ebay and received the product. But for whatever reason BuyBrakes.com cant manage to get my order shipped after an entire business week. I am not impressed. I hope the brakes fit my car. I'll come back an write another review for when/if I finally receive my order.

I regret I can't give them negative rates. My experience with purchasing brakes in Buybrakes was horrible. I placed an order on August 6th after a couple of weeks my order was still being processed. I have not received any information from the seller about a delay in delivery or a proposal to change the order. An attempt to contact them through their website has also failed. Their ignorance of the client is shocking. Only the intervention at the credit card issuer and paypal resulted in the refund. I have no idea how they operate on the market. Don't waste your time and money doing business with them.