BuyBrakes.comReviews of buybrakes.com

If I can give less the a star I would, the brakes were right but the shipping and customer service was horrible, promised delivery within a week and didn’t end up getting them for almost a month and whenever I tried to contact customer service I got no reply, had to have my bank contact them and threaten to take the money back they decided to ship it urgent same day. Still never got an email back or anything from them!

today 1/24/21 i don't know about my order placed january 17. only the send me email purchase confirmation that day.

6 dollar part, 11 dollar shipping...the least you can do is be certain your customers receive their products on time. I could've mailed the same package at 2/3rds the cost and my customer would have received it as promised,...on time. I demand a full refund and if there are restocking fees...I'm referring this to my attorney general. What else have you been doing?

The rotors that were sent do not fit my car, they are too large and I did not order a big break kit. These were supposed to be direct OE replacements. The front rotors diameter are 1 and a half inch longer than OEM, whereas the rear rotors hat is too tall. With you guys being closed on the weekend, I'm going to have to wait until Monday until I can finally speak to somebody about this issue, and pray you guys correct this mistake.

I placed an order 2 weeks ago. Spent $560 only to call and be told by David that he didn't know why my order hadn't shipped. Said he can't refund me, that some "lady" has to do it. I said I was going to do a charge back if I didn't receive a refund and was going to leave a bad review. David said he "don't care" What a joke.

No communication whatsoever. Placed an order for what was supposedly 'In Stock', but after two weeks I called to find out why my order still hadn't been shipped. I spoke to someone who confirmed my email address and promised to send me an update shortly, after they spoke with their supplier. Never got that update. Now, six weeks after the order, four weeks after my call, still nothing. Take your business elsewhere...

It’s been 22 days since I placed my order and nothings been shipped.

No shipping on weekends I understand. However, I ordered Saturday and it is approaching lunchtime on Tuesday and still no tracking info or email indicating my order has shipped. I talked to customer service yesterday (Monday) and was assured my order was ready to go and would be shipped before the end of business Monday.