BuyBrakes.comReviews of buybrakes.com

Worst online order experience I've ever had. Do not buy from this company! Ordered a set of big brakes, and after waiting 3 months was told that they had made an error placing the order with StopTech. Waited another 2 months for the set. Incompetent staff - once they have your money they don't give a #$@!.

I tried buybrakes.com for the first time. I figured a company dedicated to brakes would have a good system in place. The site looked good and prices seemed good, shipping looked longer than competitors. In the end I cancelled my order. I got an order confirmation, then a week went by and I didnt recieve my order or a tracking number. I replied to the confirmation email, then sent an email to customer service, then tried their online message form and never heard back from any. I then called and was told my order is processing so still had not shipped, and the estimated arrival was for the following day. So they couldn't have emailed to alert me that my order would not make it by the estimated time? I wasted over a week waiting just to cancel and have to find the brakes somewhere else. Would not recommend. id give 0 stars if i could but have to give 1 star to leave a review.

I just had the same experience as many of the other customers, and I understand that supply and logistics are stretched right now, but the communication from this company is truly horrible. Ordered rotors and pads, both supposedly "in stock". Pads shipped in about a week, no sign of the rotors. Called them up, on hold, got disconnected, called back, rotors are out of stock. I am waiting for refund now, I expect I will have a while to wait. They need to do a better job of fulfilling the orders that they say they have in stock (and take payment for) and of communicating with their customers.

Order #957665 (placed on June 30, 2021 5:31:33 PM PDT) Their website showed brake pads were in stock for my vehicle, so I ordered. I had to email them to get an order confirmation email. When I replied to one of their Spam emails that I needed the parts (and not spam) I was send the following reply: Sales & Customer Service Rep #291 SKU: CEN-301.14690 Vehicle CEN-301.14690: 2020|BMW|X3|M40i Estimated Arrival: Jul 6 - 12 We will email you tracking when it is released and we will email you updated eta's as well from the manufacturer when they go beyond the estimated ETA. This order was placed on 30 June, they charged my card on 1 July. It's now 21 July and still no tracking number or explanation as to what is going on with my order. They're good at taking the money, but not at delivering the product. I emailed on 19 July to please cancel the order and refund me. Still no reply, but I'm still getting Spammed almost daily. I'm sure they have plenty of excuses after reading previous negative reviews. And the one guy they made fun of for English as his second language. Says a lot about the owner. Wow! I'm sure it's everyone else fault but theirs for advertising in stock then not shipping for 21 days. I would rather pay more and order from Amazon or another trusted source than deal with people like this. If they would at least have update me I would have no problem waiting longer. As a disabled veteran myself I try to support veteran owned businesses at every opportunity, but not this business. Finally called and made sure it was canceled. No idea when or if I'll be refunded. Placed an order from Amazon, says 2 days to my door. If you do not physically have them, they are not “in stock”.

Buyer Beware. They sent 3 out of 4 rotors and only front brake pads even though the website labeled the items IN STOCK. I received an RMA #, company confirmed the return but NEVER refunded my money. Without a refund, I can't purchase the new rotors that are desperately needed.

I have been waiting over a month for a tracking number and still never received one even after contacting them and them telling me I'll get a tracking number in a day or two. Still nothing. I sent request for my money back. If I don't get it I'm going to get help from BBB... ...and if you reply to me here, I don't wanna hear the crap excuses you have given to others such as "Industry wide, there are parts shortages worldwide" because that's untrue and false. You push more excuses at unhappy customers than you sell and ship brakes within a reasonable amount of time. This is a crap company that can not even be honest about thier own faults. Instead of trying to correct the issues you rather blame it on fake reasons and continue to give poor service. So with that let it be known I've bought the same exact items from another place and they were delivered in one week. Oh and by the way to any people reading the comments, 99% of the 5 star comments using employee names of employees at BuyBrakes are fake! BuyBrakes paid money to have a sleezy company post and generate fake ratings and comments to give themselves higher ratings. That's just one more reason to never trust them.

I ordered a brakes to my car after 2 week I did not any info about the shipping I keep send emails but no answer when I called I find out they don’t ship my order and ask me to wait longer because they don’t get information from the manufacture Very bed cushy service very bad communication vet bad business

Ordered a pair of rotors and pads a week later no tracking so I emailed. Well turned out they don’t stock the parts had to get it from the manufacturer. Ok well couple weeks later I emailed and buy brakes told me should be shipped to us next Friday oh ok , come and gone Friday went and no info still! Emailed again to buy brakes and was told they discontinued those rotors and would I like a refund ? Well I emailed and asked why I wasn’t told this earlier and you wasted over a month of my time waiting. So along with other questions I said refund my money which they did and no answers to any other questions I had. Customer service is good, but when it comes to a problem like any other business they don’t want to handle it and simply ignore the customer and let it go! That is what is messed up. So no longer ship there...