BuyBrakes.comReviews of buybrakes.com

To whom it may concern; Buy a set of discs with pads. The pads bring pin to keep the pads separate from the disc. When I go to install the pins,,,, the pads do not have the holes to put them,,, also the pads in just two days were full of black carbon. I got rid of the pads and tried to find a solution by sending several emails to the seller and they tell me they can't do anything. That's not good service,,, think about it if you're going to shop at buybrakes.com

How do you know all teh positive reviews are fake? Because they say they talked to someone and they never answer their phone. No, John will never follow up with you or anyone. They ship whenever they want and outright lie to you. They say process in one day and state ship dates when they don't adhere anything close to those dates. Then you can call and wait 15-20 min just to get a recording. DISGUSTING COMPANY!! So John sees teh bad review and answers and all he has is excuse after excuse after excuse. Problem is I didnt just call on Friday. NO, you didnt ship on teh day I ORDERED YOU CREATED A LABEL. UPS confirms it wasn't actually shipped till days later. All this Company had to do was own their mistake and apologize but it comes here direct from there owner who has sent me 3page texts blaming riots and fires for shipping delays??? WHAT? Its easy you creat a label to make it look like you are shipping on time but don't. You post on your site teh days I will receive my package and didnt even ship till that day. Actually according to your site if I ordered on the day I called it would be at my home Faster than ordering days earlier so YOUR SITE IS WRONG. Then he lies and says they did send shipping email when they didnt till 1 minute after I called. In all fairness they did finally answer the phone AFTER 3 20 minute calls of being on hold but wait she hung up on me!!! Could you imagine teh owner of a Co taking the time to text and have zero info on the issue and just make things up? How about I AM SORRY WE SCREWED UP AND LET ME TRY AND MNAKE IT RIGHT?????? BELOW IS STRAIGHT FROM UPS. I PLACED MY ORDER ON 4/4. YOUR SITE DOESNT SAY ONE DAY SHIPPING BUT IT STATES THE DAY YOUR ITEMS WILL ARRIVE BY AND YOU DIDNT SHIP TILL THAT DATE!!!! KEEP SHOWING HOW RIGHT I AM!! THANKS JOHN Times shown are in Local Time ChangeTime Zone 04/07/2023 4:14 A.M. On the Way Los Angeles, CA, United States 04/06/2023 7:02 P.M. Label Created United States

Order a rotor and pad set. Got charged and got an email confirming order. 2 days pass and no email update or anything updated online about shipping or tracking. Even though the estimated delivery time was on their site as the 10th. I call on the 9th to follow up. They said everything is in stock and would check why it hasn’t been shipped. The rep said I would get a call back that day with an update. 2 more days go buy .. no call no email no nothing. I call back in on the 11th to be told that some of the pads are now out of stock. They offered to substitute a 40$ pad in place of the 90$ pads. Then I could wait 7 more days to receive something that was told to me to be coming tomorrow. I expressed the urgency to them on the first call how the car wasn't word worth until the parts were received. This didn’t concern them they never not once updated me or told me they were out of stock, until I called in to check for myself mean while my wife has no car due to this delay. I would not at all recommend this place. Bad communication and lies.

Shipped the wrong part but charged the restocking fee and return shipping. Save your time don't deal with this sellers

I ordered my brake calipers for a 02 jeep grand cherokee on a Thursday. I call them on the following week to see why I haven't gotten them on the day after of the supposed e.t.a date. The woman tells me that the eta isn't the estimated time of arrival. I had to remind her that's what eta stood for but she still argued. Days later finally get my calipers and it was missing 2 of the anti vibration pins that hold the pads in place. I asked for the hardware to be shipped and the woman got pissed that I refused to take pictures of the boxes that they were shipped in and the contents of the box. I was like really it's 5 bucks worth of bent aluminum. Just send me my effin hardware. Still haven't seen it to this day. Don't buy from these guys. Unless you like a hassled confrontation every time you call.

Don’t buy. They flat out lie good luck trying to return what you ordered.

I ordered two sets of brake pads over a month ago. After 2 weeks with still no shipping email, I called customer service to which Rose answered. She told me that buybrakes did not have their inventory updated whenever I ordered, so the brakes I ordered weren't coming. She told me she would send an email with a few options of what I could do next. Never got that email. After another week of waiting I decided I wanted to refund the order, and take my business elsewhere. After calling and *trying* to cancel my order, it seems that Rose wants to be of no help and has yet to send me a confirmation of my cancelation. Take your money elsewhere and save yourself time. BuyBrakes gets 0 stars from me. If you read other reviews, it seems that buybrakes LIKES to do this to other customers. Beware, and don't shop buybrakes.com. The company has made ZERO effort to fix THEIR mistake.

So I order front ebc yellow brake pads for My daughters 2005 nissan maxima . They arrived Wednesday and when we open the box they were rear brake pads instead!!!! Called customer service and got no where with them, seems like customer service is in a different country.. They want to receive the wrong brake pads first before they will send out the front brake pads, and they want me to pay for the return shipping crazy!!! They screwed up not me and now I have to wait multiple days before she can used her car !!! This is unbelievable..