BuyBrakes.comReviews of buybrakes.com

My experience was one that was looking for the best recommendation for my unique application. Having much experience in the automotive world, I tried to guide towards a proper selection, however upon receipt the parts received were wrong. Other selection softwares I used and exclaimed to use brought the correct part numbers for my application. The return and replacement process was made easy. I am happy with the rotors that were received and the brakes work well, however, the amount of debris is a real nuissance for a daily driven vehicle. I hinted at an upgraded pad during the process, but there must be a larger profit margin for Power Stop components as they were continued to be the recommendation. I offered to give the company my business again by asking about purchasing a wheel bearing for my truck, I thought there may be an incentive for the previous mishaps to keep a possible future customer, however, the discussion was just a quote at full price for the parts requested. I was able to find an OEM replacement on my own for a comprable price. I personally have debated about not using the company again, next time I would order my own parts. Reply: interesting that my point is being proven about the customer service by the reply post, rather than trying to understand the customers perspective and offer help, the feedback that was requested by the company was met with something other than helpful reply. StopTech, my apologies on the mistake, but seems like minor details while ignoring the big picture. Since you’re asking for clarification, I had to look up the parts myself after the wrong parts were sent, which means, I was easily able to input information into a computer and derive the correct part for my application, however, that was not easily done with the process that I experienced. I also kindly titled my review as probably not your typical experience, however, I am wondering if that is a wrong assumption now. I tried this service on my own vehicle to experience if it would be worth sharing with my clientele, i have done 3 brake jobs since, not ordering through this service and with the negative backlash reply, it would appear that I have made the right choice. Thank you.