Since 1998, Veteran Owned - BuyBrakes.com has been fully engaged in guiding enthusiasts, racers, driving instructors and consumers in the complex subject of purchasing brake and suspension upgrades and delivering those components from dozens of the best brands in the world at the best pricing possible. When you connect to our sales team, you'll actually be talking live to real brake experts ready to discuss and provide solutions regarding your vehicle's braking and suspension challenges.Having a complex component, order or delivery problem that you feel you need to talk to the company founder about? He's at ext. 459 at our toll-free number where you could reach him live or he'll return your call the next business day. Who does that? We do.There is no better company at having complex conversations regarding the dozens of brake and suspension brand offerings as it relates to thousands of year/make/model vehicles on offer in North America. BuyBrakes.com is the go-to resource for automotive technicians and auto repair facilities to call when they are not exactly sure what Brembo, Stoptech, Wilwood or other brand Brake Caliper is hanging off the spindle on the car/truck or SUV that just pulled into their shop. Yes, they call us to find those tricky bits. Are we always correct? Only 98% of the time. The other 2% we're digging deeper within the hollowed halls of engineering staff inside the brands themselves.Are our vendors struggling with supply chain issues in 2021? Yes
BuyBrakes.com (buybrakes.com) has 511 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
buybrakes.com
Category
Auto Parts & Wheels
Location
Bellingham, Washington
Listed on Five Star Index
2026
About these reviews
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The company replied to 20% of reviews.
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Most recent review: October 2026.
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I have purchased brakes from here before and was left very satisfied. From the customer-friendly UI to the quick and polite customer service, I received exactly what I needed in a few days.
BUT, My most recent purchase was made nearly a month ago, and has YET to ship!
I contacted support over the phone who told me "your payment was processed and it is in stock. they should be there soon"
now it's over another week later and I STILL haven't received an email confirming shipment.
I have texted and received no response. I am starting to feel like they took my money and ran. I would understand if I was given a COVID-altered timeline to know when to expect them. But no. "they are in stock" is all I've heard.
It's okay I guess. After all, it's not like being able to stop my vehicle is an important feature or anything...
Response from BuyBrakes.comAug 31, 2020
Alex, order is in motion, apologies... Centric is still slow due to Covid regulations/working conditions.
MI
Mike
My parts finally shipped
I took them over a week to ship my parts. Called them twice to see what the hold up was. Got the same excuse each time. It's in shipping. This morning I finally got an email with a tracking number. The number is invalid. This company needs to quit using the covid 19 as an excuse. Hopefully they shipped the right brake pads. I'd be afraid to see how their return process is handled. I ordered brake rotors from another company. Got them 3 days later.
Response from BuyBrakes.comAug 10, 2020
Apologies Mike, but our suppliers and supply chain are still challenged by the International Pandemic. No excuse, just an international issue that has trickle on effect.
BE
Ben
Order never processed
Ordered stoptech rotors and pads, waited over a month and my order never left the processing stage. Was promised they would ship twice, both dates have come and passed. Only reason they get two stars is because the refund process is simple and the customer service seemed nice enough.
DA
Daniel
Don’t Shop Here
I’m giving 2 stars because my first order arrived, albeit delayed, in one piece and complete but the second order has been a much different experience. After receiving a text confirmation for my order, I thought it was all good but 4 days later I get an email from Chris S. about my order; it’s going to be delayed 2-4 weeks. After some discussion about the order and politely expressing my general displeasure in further delay while being lead to believe what I ordered was in stock when I ordered it, I’ve still yet to receive any further updates.
When their Rep reached out to me about the delay, I asked if they had anything available for immediate shipment that was comparable and I was told that for an additional $100 they could get me something in stock shipped out. Nah, I don’t think so, I’m not spending another dime with this company unless they make it right. So, here I sit, waiting in the dark, for another 2-4 weeks. Delays and poor communication seem to be the standard for this company. Do yourself a favor and spend you money locally, support a shop that you can deal with face to face and hopefully develop a relationship with because it seems clear to me the Buybrakes.com isn’t interested in developing and maintaining customer relationships.
**** Update ****
So, after replying below and telling me to “be kind”, Buybrakes.com has reached out to me and kindly decided to cancel my order. Thank you for fully committing me to the decision to never order from you again.
Response from BuyBrakes.comMay 21, 2020
Apologies Chris contacted you about the delay of your order after not being able to ship in our usual quick manner. Here is the update link that keeps our customers updated on supply chain issued cause by the current pandemic. This link has been in place since the last week in March, when life as we know it was altered..
https://www.buybrakes.com/covid19
Our supply chain is fully operational but moving slower than normal times due to limited staffing and/or production at the vendors or in the "supply chain." In some facilities such as Centric, Stoptech, Eibach and Goodridge, we are experiencing long delays in items that show "Call for Availability (No Stock). Three to six week delays are often the norm for out of stock items. International brands like DBA (Disc Brakes of Australia) can be 12 weeks.
Also note that in those same facilities Centric, Stoptech and Eibach, when an item shows in stock (on the “live” BuyBrakes website inventory feed) those factory suppliers can no longer ship same day or next day to get the parts in motion onto UPS trucks and on the way to you. The reality is that it is now taking factories an average of 4 days to a week to get an in-stock item out the door. The reason? Higher volumes combined and limited staff or staff adjustments within those warehouses. The companies and warehouses are trying to provide a “Safe Working Environment.” So… Be patient, Be kind and if you need to cancel your order, just let us know and communicate with us via email or text. We’ll happily refund your purchase on normally stocked items or move you into substitute brand or another replacement components that may be in stock. The exception are orders where we put in a made to order/custom Big Brake Kits and 2-Piece Rotors.
Our Advice? If you’ve got an order in with us now, continue to wait if at all possible. That way you get your order in and “On The Books” to at least hold/keep your place in line. The reason being is that there is a very high chance that no other vendor/seller/distributor will have it in stock either. So, again, wait if it makes sense to your circumstances. If you’d rather “brand” switch or “similar item” switch, let us know and we’ll assist
If there is a part number/item that you reviewing on BuyBrakes.com and it says "Call for Availability, it may be ordered and paid for to get the order into the system with us (and thereby, the factory). We encourage this as it gets your order in and the factory can allocate resources to get the items in motion.
We are direct with all brand manufacturers and support warehouses listed under BuyBrakes Menu "Brands" . If your order includes backordered parts or items that are now considered to have a lengthy delay, then just please text us every couple of weeks for an update.
---- Note: We have also temporarily suspended expedited shipping services online (next day, 2 day, etc.) because we cannot promise on-time delivery nor can UPS or Jeff Bezos. If expediting your shipment is essential, please call our sales team at 888-257-7149 so they may confirm in advance that delivery may be on time or has a good chance of it.
Any product specific interruptions are being noted on the product pages of BuyBrakes.com. Additionally, we have lowered prices where we can and we encourage you to work on your car while staying safe at home. Even if you buy elsewhere and are in need of free brake repair advice just give us a call, we are happy to help.
We appreciate your business and will continue to prioritize your experience. Stay safe and take care.
TN
Tony N.
False advertising
Advertised overstock sale on stoptech yet I won’t be receiving my kit for another month or so, false advertising and when I told them so they said it still said check for availability so I guess with this company you have to read between the fine lines. Other than that excited for my kit to come in and the customer service is very prompt.
Response from BuyBrakes.comSep 4, 2019
We try to make checking for availability very simple. When an item is in stock, it will say so in green "In Stock" and when it is not, it will say Call or Text for availability.
The word overstock has been removed because (we agree) it is confusing. In the case of the kit you wanted, Stoptech had "Overstock" on the brake pads assigned to the kit (lots of quantity and that directed the computer program to put the entire kit "on sale" when in reality, we shouldn't take any orders for that kit/Sku 'till all kit components are in stock)... and as you know from texting us, the rotors are in fact not in stock and won't be in stock for weeks.
As you've experienced, finding top quality upgraded brake rotors for the Lexus GS350F model has been difficult for years and kind of rare. The owners of those cars do not like OE brake rotor versions or perhaps the Lexus pricing associated with them. Here is the product link we're talking about...
https://www.buybrakes.com/brake-kits-rotors-and-pads/disc-brake-pad-and-rotor-kit-938-44087
- JB Founder, BuyBrakes.com
LS
Leon S.
credit card charged, 1 month later and still no product.
Ordered 4x DBA rotors, approx $530.00 total. All components were listed online as shipping within 3 days of purchase. Card was charged 3 days later, 2.5 weeks later I get an email notifying me that half the purchase was on an 8-10 week backorder at DBA but they can ship the other half. I asked why it took 2.5 weeks to tell me this and was given no reply that made sense to me. I replied asking to issue a full refund and cancel the order. It has been 1.5 weeks since then, still no refund, and no reply.
I called them and talked to a Beth (the same one that emailed me) to see what was going on and she admitted to dropping the ball and would take care of doing the refund in a timely manner. We'll see what happens next. Just terrible communication. I'll be considering a call to the BBB regarding this company.
Leon
Response from BuyBrakes.comNov 13, 2018
Orders are always prepaid. Being a DBA branded product, it doesn't surprise me it took months to get as they ship from Australia. In 2018 the new BuyBrakes.com website shows live inventory.
