BuyBrakes.comReviews of buybrakes.com

Response from BuyBrakes.comJun 16, 2020

Yes Jeremy, brakes are heavy! FREIGHT IS TYPICALLY FREE,.......EXCEPT FOR CENTRIC BRAND! And for the Centric brand... because we sell it so close to cost, WE CHARGE YOU OUR UPS cost for shipping. There isn't enough margin/$ left to include Free Freight with Centric brand. All of our other brands have FREE SHIPPING ABOVE $100 for U.S. 48 Contiguous State destinations.

Response from BuyBrakes.comMay 31, 2020

We've had posted on our site for 2 months now our supplier update status here... https://www.buybrakes.com/covid19 Which notices such as- Our supply chain is fully operational but moving slower than normal times due to limited staffing and/or production at the vendors or in the "supply chain." In some facilities such as Centric, Stoptech, Eibach and Goodridge, we are experiencing long delays in items that show "Call for Availability (No Stock). Three to six week delays are often the norm for out of stock items. International brands like DBA (Disc Brakes of Australia) can be 12 weeks. Also note that in those same facilities Centric, Stoptech and Eibach, when an item shows in stock (on the “live” BuyBrakes website inventory feed) those factory suppliers can no longer ship same day or next day to get the parts in motion onto UPS trucks and on the way to you. The reality is that it is now taking factories an average of 4 days to a week to get an in-stock item out the door. The reason? Higher volumes combined and limited staff or staff adjustments within those warehouses. The companies and warehouses are trying to provide a “Safe Working Environment.” So… Be patient, Be kind and if you need to cancel your order, just let us know and communicate with us via email or text. We’ll happily refund your purchase on normally stocked items or move you into substitute brand or another replacement components that may be in stock. The exception are orders where we put in a made to order/custom Big Brake Kits and 2-Piece Rotors.

Response from BuyBrakes.comMay 21, 2020

Apologies, the current shipping delays are POSTED ON OUR FRONT PAGE. Sorry you missed them: https://www.buybrakes.com/covid19 Our supply chain is fully operational but moving slower than normal times due to limited staffing and/or production at the vendors or in the "supply chain." In some facilities such as Centric, Stoptech, Eibach and Goodridge, we are experiencing long delays in items that show "Call for Availability (No Stock). Three to six week delays are often the norm for out of stock items. International brands like DBA (Disc Brakes of Australia) can be 12 weeks. Also note that in those same facilities Centric, Stoptech and Eibach, when an item shows in stock (on the “live” BuyBrakes website inventory feed) those factory suppliers can no longer ship same day or next day to get the parts in motion onto UPS trucks and on the way to you. The reality is that it is now taking factories an average of 4 days to a week to get an in-stock item out the door. The reason? Higher volumes combined and limited staff or staff adjustments within those warehouses. The companies and warehouses are trying to provide a “Safe Working Environment.” So… Be patient, Be kind and if you need to cancel your order, just let us know and communicate with us via email or text. We’ll happily refund your purchase on normally stocked items or move you into substitute brand or another replacement components that may be in stock. The exception are orders where we put in a made to order/custom Big Brake Kits and 2-Piece Rotors. Our Advice? If you’ve got an order in with us now, continue to wait if at all possible. That way you get your order in and “On The Books” to at least hold/keep your place in line. The reason being is that there is a very high chance that no other vendor/seller/distributor will have it in stock either. So, again, wait if it makes sense to your circumstances. If you’d rather “brand” switch or “similar item” switch, let us know and we’ll assist If there is a part number/item that you reviewing on BuyBrakes.com and it says "Call for Availability, it may be ordered and paid for to get the order into the system with us (and thereby, the factory). We encourage this as it gets your order in and the factory can allocate resources to get the items in motion. We are direct with all brand manufacturers and support warehouses listed under BuyBrakes Menu "Brands" . If your order includes backordered parts or items that are now considered to have a lengthy delay, then just please text us every couple of weeks for an update. ---- Note: We have also temporarily suspended expedited shipping services online (next day, 2 day, etc.) because we cannot promise on-time delivery nor can UPS or Jeff Bezos. If expediting your shipment is essential, please call our sales team at 888-257-7149 so they may confirm in advance that delivery may be on time or has a good chance of it. Any product specific interruptions are being noted on the product pages of BuyBrakes.com. Additionally, we have lowered prices where we can and we encourage you to work on your car while staying safe at home. Even if you buy elsewhere and are in need of free brake repair advice just give us a call, we are happy to help. We appreciate your business and will continue to prioritize your experience. Stay safe and take care.

Response from BuyBrakes.comMar 30, 2020

I'll show the detail here for all to see. -JB seen at... https://www.buybrakes.com/returns-and-warranties Return & Exchange Policy (This does not apply to special order items, special orders are not returnable) Special order items include product that has been painted, specially finished, machined or if we order for you an item that is not shown on our website. We understand that buying mail-order can be filled with uncertainty. That's why BuyBrakes.com provides you with a easy 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault we will set up a return, and you are entitled to a full refund of the original purchase price of the returned items minus shipping charges. No claims for labor. Make your return within 30 days of the date on your invoice. Please keep the product in its original unused/uninstalled condition. No-hassle returns for 30-days for unused, uninstalled parts that have not been special ordered, machined or painted or finished to spec. Returns requested after 30-days will be for credit on a future purchase only. No returns after 90 days. No claims for labor. RGA numbers are good for 90-days. No returns after 90 days. Returns are not accepted for International Orders.

Response from BuyBrakes.comJul 10, 2019

On our site before you ordered brake kit 934.65010 on July 2nd, it indicated it was out of stock and it was posted in would have an average ETA of 2-4 weeks (today is July 10) from when you ordered. Sorry if you didn't see that, but we've got a bit more time before rotors are back in stock. Once shipped, tracking is sent via email of course.

Response from BuyBrakes.comMar 20, 2019

You order, being from the Country of Brunei, failed in our system. We don't ship to Brunei. Sorry. Refund issued.

Response from BuyBrakes.comMar 18, 2019

Ken, We are not in our system under Ken or Sparky or LPZ, what is your email or phone number or order number so we can reach you. We've got staff here all day everyday taking calls, answering text and emails. Call in ASAP so we can help find you and your order! 888-257-7149... Thanks! -John