BuyBackWorldReviews of buybackworld.com

After I sent them my phone using their packaging they sent me, I got an email saying they received it, and then later another one saying they were going to inspect it. That was the last email I received from them and it has been almost a month. I tried to contact them through their customer support email address, but never heard back from them. I don't expect to hear from them, and I feel pretty foolish sending them my phone, which was in excellent condition. If they do get back in touch with me, and even manage to pay me, I will amend my review. For now, though, in my mind this is theft, but what can I do? I have learned my lesson and will never deal with this fraud of a company again. After requesting an order status update on their website, they contacted me by email saying the delay in completing my order was due to a high volume of received devices. Fair enough. After a few weeks, they sent me payment for my phone. I appreciate them finally contacting me and completing my order, I just wish they would have kept me updated during that month when I didn't hear from them. The bottom line is my transaction with them was completed; I sent them my phone and they paid me for it. Would I do business with them again? After this experience, probably.

This was my second time selling to these guys, and honestly I should have known better... The first sale to them involved some significant delays and me reaching out to them several times before it finally went through. And this time my experience was similar, only worse... Everything started off well and the process to find out what your Apple product is worth, get a quote, pack and ship the item to them was extremely simple and quick. I received email notifications along the way, which was nice, until the point that my package was opened for review at their facility (just a couple days after initiating) and just like before thats when all progress stopped... It has since required about a month of me regularly contacting them, the issue being escalated to management (with no responses etc) before I finally got paid (after threatening to file a complaint)... Anyways, in a world full of these type of buy-back business', where the competition is stiff, these guys really need to step up their game. I gave them the benefit of the doubt the first time around but it now appears that they have gotten even worse and I certainly would not recommend using these guys. Cheers.

It's somewhat anxiety-producing to send an electronic gadget off in the mail with only the promise of payment to hold on to. But because I was honest with Buybackworld.com about the condition of my old OnePlus One, the company was absolutely honest with me right up to the point where it made good on its promise of payment to my paypal account. The company communicated every step of the way. I could not ask for better service.

Started using buybackworld once Verizon upgrades stopped covering the cost of the phone. I couldn’t be happier with the service and have saved a lot of cash. Would recommend to all.

I was very happy with the entire experience I had with buy back world. I couldnt believe how fast and easy the process was to trade in my old iphone6. I even reached out to customer service and I received such a friendly and Quick response. I am definitely using this company again when I am ready to ‘trade in’ my next phone!

The selling process was really easy. I received the shipping box 4 days after I placed my order. Sent them a MacBook, 2 used iPhones, and an iPod. I received my check a week later and it was the exact quoted amount.

Okay so you search the web looking for buyback reviews so you can make a choice of Buy-Back being the place where you sell your devices to! Well I'm happy and hopeful you did before sending in your devices to buybackworld because I sent in an iPad as well as two HTC phone that were like new and my packages were received a month ago and I tried to contact them and their automatic customer service is so generic! the longest I was on hold was an hour and half and then I hung up I called back a couple of more times and the same thing happened I just didn't wait on the phone that long! then I tried to email them no one ever gets back to me so pretty much they jacked me. I reported them but I'm sure nothing's going to happen so whatever you do do not send your stuff to this company I don't care how many positive reviews you seen there a scam.

AWFUL. I sent back an old iPad in EXCELLENT condition. Not a scratch on it. I used the packaging BBW sent me, and added additional newspaper to cushion it further. Was supposed to have been inspected in 2-3 business days. When 2 weeks had gone by with no word on my device, I e-mailed customer service to ask about the status and shortly after received a message that my item failed inspection due to "heavy wear." They offered me a significantly reduced quote, which I rejected, and asked them to return my item to me. When I received it, it was completely SHATTERED. Screen and housing broken and splintered as if someone took a hammer to it. This damage likely occurred in the company's warehouse, whether intentionally or inadvertently, and they took ZERO responsibility for it. The bottom line is this company failed to provide adequate protection of my item in the process of transit, receipt, unpacking, and inspection; and as a result rendered my old but pristine device completely worthless.