Butcombe BreweryReviews of butcombe.com

Stayed at Ring O Bells, Compton Martin. Pleasant location. Everything clean. Comfortable bed. Staff clearly working hard. Room separate from main building. No phone. No hair dryer. Heater not working (manager provided an extra duvet). Toilet not flushing properly. No cereals, fruit or juices offered at breakfast. Evening meal fine. Asked for the bill to be put on our room tab. When checking out had to ask for receipt. After leaving I realised that they had added a £6 gratuity without my permission. I shall need to travel to the area on several occasions in the future but shall certainly not stay there again or recommend it. Overpriced and a great disappointment.

We were staying at the caravan club site next door to The Cottage Inn. Our first night we went in for the Sunday roast, superb. The best pub roast I’ve ever had. Decent portion size with all the trimmings. It was so good we returned on night two. This time fish & chips and the fish cakes. Again, fantastic. The pub was buzzing, really busy for a Monday. The staff were pushed but still excellent. Well worth a visit. Erica was superb too. Will definitely return next time we are in Bristol

Paid for an order 31/10 which suggested 3 - 5 days. Recieved instant order confirmation. Nothing since, now 17/11. Phone is engaged or hangs up. info email hasnt been responded to, havent replied to messenger or a comment on facebook. concerned i have lost my money. quite patient given the world we are in now but feel this is exessively poor. would not recommend

I placed an online order for a 9 pint keg of beer, at 9.37am on a Monday morning. It was to be delivered, hopefully in time for a small group of friends who were to be tasting a number of beers on the Friday evening of that week. I immediately received an acknowledgement of my order via email. On Wednesday morning I had had no further messages regarding despatch etc, so I rang Butcombe Brewery, they seemed to acknowledge there had been some problem at their end, but as soon as the carrier had the goods I would get and email. On Thursday morning still no emails, so I rang Butcombe again, again they seemed relaxed and said the beer would be delivered on Friday. Friday arrived, guess what, no emails, so I rang Butcombe yet again, and asked for a tracking number. I was was able to track the consignment from DHL's website, and it did indeed say it was out for delivery. However, it never arrived. Sadly I had to explain to the guests that Butcombe was a no show. On saturday I tracked the consignment again and it said in was in the depot, and wasn't going anywhere. Monday morning, a week after ordering, I rang Butcombe and told them I was cancelling. Butcombe told me I couldn't cancel as the goods were now with the carrier, I said I would refuse the delivery. Finally, butcombe did communicate by email to confirm my refund, and very quickly. This whole farce was a great shame and a waste of their time and mine. I shan't bother to try and order from them again and I'd advise anyone who does to get some sort of commitment regarding a delivery time. Best of luck.