Butcombe BreweryReviews of butcombe.com

The Welldiggers Arms Petworth, West Sussex This is a pub, restaurant and boutique establishment with rooms. On Thursday 8th October, I and two relatives had a table booked for a lunchtime meal. On entering we were shown to a table by the window which overlooked the verdant green landscape outside. We were informed that the menu was a brand new one, coming into operation that very day and looked really good with excellent choices. On ordering we chose from the sandwich selections, with interesting and innovative choices, some of which I had not come across before. I had a pint of Butcome brewery’s Tall Tales, followed by afters to finish off. This was a spacious and welcoming experience, with good service and courteous helpful friendly staff, who go out of their way to make you feel at home. I thought the place was clean and tidy with good areas and the prices quite reasonable for the area. There is a reasonably sized car park and even a convenient bus stop outside. .

Hadley Bowling Green Inn Droitwich We arrived in the pouring rain but the staff at the Inn were very welcoming and friendly. The Inn is very interesting and hosted Guy Fawkes in the 1600s. The evening meal and breakfast were first class and the staff warm and friendly. The location ensured we had a quiet, good night’s restful sleep. Would we stay again? Yes absolutely.

What a great Brewery. Lovely tasty beer. Go to their brewery to get your party beer. We had great service from their retail staff and excellent service on the returns we had to make. Wrington is a small village but they have a great brewery. We will definitely buy our event beer from them in casks or bottles again.

a worked shouted at me and said i broke a window but my brother was there and saw i didn't touch it and I dont recommend going here I also think that the playground should be fixed because it would have made my experience more exciting.

I ordered and paid for my keg 4th February, shortly after was sent a note stating a delay due to high demand, update to follow- now 25th Feb neither update or my mini keg has been delivered- two email requests for up date sent.

I have been a supporter of Butcombe’s from its early days but this recent experience has left a very sour taste. An abysmally poor service. 1612/25 Ordered two minikegs for Christmas drinking. Order confirmed, delivery 3 – 5 days by Butcombe van (BS post code). 22/12/25 Nothing received. Tried contacting by phone and email but no response. 23/12/25 Again phone not answered. Further email sent which did receive a reply – ‘I can see your order is packed and on a pallet being collected by DX today for next day delivery. All being well you will receive your order tomorrow.’ 24/12/25(!) Notified that the Christmas beer would not be delivered, blaming DX(?). ‘we can either proceed with your delivery after Christmas and add a case of your choice free of charge as a gesture of goodwill, or cancel and fully refund your order for you.’ Subsequently ‘Further to this, our head of sales has informed me that we can issue a 50% refund if you wish to proceed with a delivery after Christmas.’ I accepted this offer, fully expecting delivery soon after Christmas, and certainly before New Year’s eve. Off to the supermarket for alternative supplies for Christmas. 20/12/25(!) Nothing received. Emailed for confirmation of delivery for NYE, otherwise cancel. Response: ‘I can see your order has been processed and packed yesterday, however, it wasn’t collected.’ So the second time it has been packed apparently? ‘We have done everything on our part to have this ready (Ha ha!), all going well DX will collect this today and deliver it tomorrow, however, since they did not collect yesterday, we cannot rely on this being so last minute so I have requested your order is fully refunded to avoid any possible disappointment tomorrow.’ Why not try to deliver and refund anyway? After being so messed about, that would not have been unreasonable expectation.

Absolutely awful experience and as others have said, I wish I'd seen the reviews first. I ordered beer for Christmas on 14th December, two days before the cut off date for Christmas. I could've ordered earlier but was mindful of the shelf life of kegs and deliberately ordered eight working days before Christmas. The first note of concern was a note on the email confirmation stating there may be delays 'due to high parcel volumes with courier DHL.' I happened to order some lager from the excellent Beerhunter.com the following day, received a DHL delivery notice the next day and the delivery was made within 24 hours. No DHL issues with other companies then. I sent a query email after 5 working days had passed and was assured delivery would be made by Christmas. I was sceptical, which is when I read the TrustPilot reviews and made other arrangements. Today, Christmas Eve, I got a message at 1pm saying the beer would not be delivered and apologising, once more blaming the delivery company rather than take responsibility for what is a total shambles. Avoid at all costs.

Order not delivered. No response to emails, calls or messages. I placed an order on 27 Nov, it is now 10th December and no order received. I have emailed three times, left 3 voicemail messages ( no one is answering calls) and messaged via Instagram. They do not respond. I wish I had checked TrustPilot before ordering, but mistakenly thought they were a reputable company, If I do not hear back within the week, I will dispute the charge to get a refund.