Bushnell GolfReviews of bushnellgolf.com

I thought Bushnell was a quality company but my recent experience has significantly changed my view of this company. My V5 range finder was not operating correctly. The view became very fuzzy. I contacted bushnell and sent in to them for repair or replacement. After 3 weeks they told me my warranty was void as it had water damage. Problem is my product was never under water. The only exposure could have been from rain. They also said the eye piece was damaged which again was not true. I asked them to take another look at it. They never responded but offered me a 20%discount if I purchased a replacement. Based on this horrible customer service I would not recommend any Bushnell products. For a Premium priced product I was shocked at how poorly they handled my situation.

Own a neo-xs watch. Course cannot be updated. Bushnell blames it on a 3rd party provider dropping support for course updates. Offered me a $50 coupon. They still haven’t sent. After reading previous reviews, I understand now why I’m getting nowhere, I have the same service rep, Mia. Maybe Bushnell only has one. Bushnell needs to be aware of bad public comments and at least attempt to make changes!

Had a V4 Rangefinder. System failed after 4 years. Spoke to their agent in UK and they said throw it away as we wont repair it - so be prepared for Zero support. Terrible attitude for a $400 item, when replacing a board would be $50 and happy to pay! Wont buy Bushnell again

Bad support, device obsolete after some months. No way to update maps (golf courses)

I bought a Phantom 2 5 months ago. The screen comes on but there is nothing displayed. When I contacted Bushnell, I got a reference number and asked to supply proof of purchase, images of the item and my address should it fall within guarantee time (12 months from purchase). I supplied all this and sent it back to the contact (Mia). I haven’t heard a thing. I even contacted Yumax who are the UK representative, heard nothing from them. Customer service is none existent with Bushnell. I would avoid this company and look at alternatives.

I purchased the Neo+ hand held. It worked right up until I had to update the courses. With help from the support I tried their method of update many times with no success. They tell me it needs to go up the ladder. Now I have a perfect paperweight as I have half the summer left with no gps. This sucks!

Purchased rangefinder phantom 2 six months ago. A large brown mark has appeared on the middle of the screen making it difficult to read the display. Bushnell say they have seen this before and blame the problem on the item not being waterproof and either getting wet or being stored in a damp place. I have not played a lot and never used it in the rain. The item is stored by the bed. In any event, why sell a golf item that is not suitable for outdoor use? I have checked the instructions accompanying the purchase and can find no warning re not being waterproof. I am disgusted with the response from the company and will never buy from them again

I bought the bushnell ion2 gps watch, first time using it on the golf course, condensation so bad that i couldn't see the yardage to the pin. Contacted Bushnell support, via email and there support site no response from either, despite repeated attempts to contact them. They got my money and that's all there interested in. There products have a years guarantee which is useless if they won't respond to your issues. Minus 5 stars🌟