BusBankThe BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Taxis & Public Transport · Chicago, Illinois
Excellent
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Showing 62 reviews with 4 stars · Clear filters
Julia
The bus was clean, the size of the bus was perfect, the driver was wonderful. The communication for the reservation was easy and responsive. The communication with the driver while we were at the event was easy and responsive. But the ride was bumpy. Like the wheels weren't aligned and/or the shocks needed work. I would not want to go anywhere in that bus again.
Jennifer
Very accommodating and they make the entire experience easy. Reasonably priced, too. I would definitely use them again!
Molly
We had a great experience with Busbank. They ended up bringing two large buses, instead of one large bus and one small bus as we originally scheduled. Not sure if this was just to be nice, or if it was a mix-up, but it worked out okay for us. :) Would've liked a head's up to bring audio cords for iphones to plug into the buses. Also, at the end of the night, the bartenders forgot to put the alcohol in our buses, which was a bit of a disaster for our after-party. Wasn't the fault of the bus company of course, but we did beg them to run us back over to the wedding venue to grab all of the alcohol (obviously we offered to pay for the extra half hour), but they were not willing to do it. Overall they arrived on time and their communication was very good. So no complaints.
Jamie
I was able to tell them what I was trying to accomplish and they helped me with the rest. I needed a bus to take my family in two trips to downtown to go on the Double Decker Tour. The only thing I would suggest, is to allow more time for the driver to get to his next job so he is not so in a rush because the tours downtown delayed the group from getting back to the bus on time. The driver was not obligated to stay but he stayed and brought the group back.
Jason
I had multiple locations to pick people up for my wedding. Coordinating that was a little difficult. However, once we had that figured out it worked out very well. The drivers were timely and got all of my guests to in from my wedding safely. They did a great job.
Jim
Our Bus was more than 30 minutes late. We were able to get to our 1st drop off with extremely little time to spare. The 2nd drop was OK but still for the type of event the group of passengers needed much more time at this drop off. I will do business with BusBank in the future because this bad experience has never been the Norm in the past.