Ali N.
We had a wonderful experience with the…
We had a wonderful experience with the customer service and our driver for our company outing! Will use again!

The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Taxis & Public Transport · Chicago, Illinois
Excellent

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Excellent

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Showing 615 reviews with 5 stars · Clear filters
Ali N.
We had a wonderful experience with the customer service and our driver for our company outing! Will use again!
Fernando Z.
Muy buen servicio. Los felicito. Y lo recomiendo mucho
Christina
Very easy to book and had constant communication via text to ensure I had all the details and updates. The driver was safe and amicable. Great experience in general! Christina
Debn
Fast and cheap!
Siwar
Kayla Dorrans was an amazing help during the whole reservation process and was able to guide us well, as it was our first time using charter services. We exchanged many emails and she even makes sure to book a call with you and go over any of your questions/concerns. The day of, the mini-bus was exactly what we were expecting and the driver was very professional throughout the whole day. I would 100% reccomend using BusBank.
Response from BusBankNov 18, 2025
Thank you for sharing, Siwar! We are thrilled your account executive Kayla, could provide reliable, solution-focused support for your group travel. Our goal is to match each client with the right vehicle for their group travel while providing dependable support every step of the way.
Erin S.
We had a great experience with this charter service! The response time for our quote was very quick, and our account executive, Josh Kittle, provided excellent communication and support throughout the process. The booking platform was easy to use, and the pricing was reasonable. Our bus was clean, well-maintained, and our driver was professional and courteous. Everything went smoothly from start to finish — we’ll definitely book with them again!
Response from BusBankNov 13, 2025
Thanks for your kind review, Erin! Our goal is to provide personalized, efficient solutions for every client. We’re delighted your account representative Josh, our booking platform, and support team made your group travel seamless—thank you for choosing us for your transportation needs across North America. We look forward to working with you again!
Lacey Z.
My client used BusBank for their wedding and they were great! The driver was very communicative with me throughout the night and he was right on time with his arrivals. I would recommend them!
Response from BusBankNov 13, 2025
Thanks for your review, Lacey! With dedicated operators and expert account representatives, we strive to make every charter or shuttle booking effortless and reliable.
Kristen B.
Amazing Customer Service! Tom is the best and a life saver! Would highly recommend working with him on your next charter.
Response from BusBankNov 13, 2025
We sure appreciate your kind words, Kristen! We are so happy to hear that Tom, your account representative was able to provide you with dependable service for your group travel across North America.