BusBankReviews of busbank.com

Had a great experience using BusBank for our work event. The only issue that arose was that we were not able to get the music on the bus to work, but fortunately we had a portable speaker we could use instead.

Our driver, Charles, was amazing. He was on time and patient when we needed to stop for bathroom breaks and/or food. The only down side was that the electrical plugs never worked, nor did the TVs or music.

This was our first time using this company and overall it was a great experience. Going to our conference, the driver was on time but the only thing that caused a minor delay was the driver hitting a gate when picking up the second group that was sharing the bus with us. We were still able to travel using the same bus, but we had to wait until he talked to his supervisor in regards to the accident. We still made it to our conference on time and everyone was safe. The bus picking us up from our conference was about 30 minutes late. He did call me to let me know ahead of time, but it still would have been nice to have been picked up on time. Both drivers were nice and friendly and I would probably use this company again for future trips.

Bus drivers were on time, friendly and accomdating. Only problem was the larger bus did not have any seatbelts when I requested seatbelts.

The process of booking was so easy and communicative. Philip May was so helpful and thoughtful. One of the buses we rented had no AC but the driver profusely apologized and contacted the company asap. Another bus we rented was about 30 minutes late but she was given the wrong address by the dispatcher and the wrong time, so I don't blame her at all. All drivers were professional and kind.

The service was great, as was the driver. The bus was not as clean as we would have liked it .

Driver was not very friendly or communicative but he got us where we needed to be safely and on time.

This was my first time chartering a bus. I had a school bus pick up my friends in the city to drive out to the suburbs. There were a few bumps in the road (no pun intended): the driver took a wrong route going, I was about to be charged an unwarranted fee, and I wasn't told the route before the trip even though I asked for it. Despite these challenges, BusBank's wonderful customer service made it right. They gave me a free extra hour for my charter to make up for the route problems, and they took away the fee with one simple phone call. I would recommend this company to anyone looking to transport a large number of people.