BusBankReviews of busbank.com

All the drivers we worked with were early and very understanding of the population of our group (a camp for children with Tourette Syndrome). Safe driving and helpful with loading and unloading luggage.

Jean, our shuttle driver, arrived earlier than expected and was super friendly and accommodating. Our staff was really pleased with his customer service and attention to detail. Our pickup time was 9:30pm, but our outing ran late and we showed up at 10pm. Jean still came back for us when we contacted him and we are truly grateful. We would 100% book again!

Working with Josh K at BusBank was a fantastic experience from start to finish. He took the time to walk us through the process, answered every question with care, and was incredibly responsive and flexible as our needs evolved. His support gave us peace of mind and helped ensure that the shuttle logistics were one part of the event we didn’t have to worry about. Although I had limited interaction with the onsite coordinator and drivers, they were professional, efficient, and easy to work with — everything ran smoothly on the ground. We’re so grateful for the partnership and look forward to working with Josh and the BusBank team again in the future!

On behalf of the Puerto Rico FBLA delegation, I would like to extend our sincere gratitude for the excellent transportation services provided to our students during the National Leadership Conference 2025. Your team’s punctuality, professionalism, and commitment greatly contributed to the success and smooth coordination of our activities throughout the event. We truly appreciate your support in making this experience memorable and seamless for our students. Thank you once again for your outstanding service. We look forward to the opportunity to collaborate with you in future events.

Kayla was so supportive in arranging all the logistics for our trip across the city, supporting our professional event needs. The ride went off without a hitch, both drivers were great and everything from timing to communication was excellent. Thank you BusBank!

Very easy to use bus service. Kimberly was incredibly responsive to our questions and locking in the details. Driver Sarah was excellent, prompt and communicative throughout the day. Would definitely hire again.

My organization has run two citywide bus tours in Chicago—one each year—and both experiences were seamless thanks to the BusBank team’s preparation and the professionalism of the drivers. I couldn’t recommend them more highly, and we fully intend to use them again!

It was easy to book and our driver, Henry, was the best!