Hilary B.
⭐ 1 STAR
⭐ 1 STAR — I WOULD NOT ORDER FROM BURROW AGAIN This has genuinely been one of the most frustrating furniture-buying experiences I’ve ever had. We ordered an outdoor sectional from Burrow that had a 1-3 week shipping time from order, specifically so we could enjoy it during the summer. Instead, we spent a huge portion of the summer without a couch at all while our order was repeatedly delayed. The delays themselves were frustrating, but the communication was worse. There was no proactive communication, no reliable delivery timeline, and seemingly no ability for anyone to tell us when we would actually receive the furniture we had paid over $3K for. Had Burrow simply been transparent and told us early on that they could not fulfill the order within the expected timeframe, we would have canceled and purchased something elsewhere. Instead, we continued waiting based on constantly moving expectations and lost weeks of the exact season we purchased OUTDOOR furniture to enjoy. We finally gave up and canceled the order. What bothers me most isn't that a product was delayed. Things happen. It's the combination of significant delays, zero communication unless you reach out to them, lack of transparency, and seemingly zero urgency around an order worth thousands of dollars. I would never order from Burrow again, and based on our experience. If you're considering ordering outdoor furniture for a specific season, I would strongly suggest looking elsewhere unless you're comfortable with the possibility of spending that season waiting for furniture that may or may not arrive. A beautiful website and a great-looking product mean very little if the company can't actually deliver it.
Response from BurrowAug 21, 2026
Hi Hilary, Thanks for taking the time to leave a review. We’re really sorry to hear that this was your experience, especially after ordering outdoor furniture specifically to enjoy during the summer. A delayed order is disappointing on its own, but the lack of transparency and proactive follow-up made this much more frustrating than it needed to be, and we've shared this feedback with the appropriate team for review. We understand that you opted for a refund this time around, but we’re still grateful you considered Burrow for your home, and we’d love the chance to provide a better experience and earn back your trust if you choose to shop with us again in the future.