BurrowReviews of burrow.com

I bought a lot, couch, ottoman, storage bench, some linens, two tables (coffee table and side table). Not for big men IMO (I am not one but it’s not highly sturdy). Also the instructions are chaotic and overall engineering of the couch is not too simple and the individualized packaging is a lot. Like every piece in a huge box. Lots of extra pieces. We also bought the hydrolic bench and the design makes it hard to open and on closing fingers will be pinched. Burrow: maybe a carve out or design a “handle” to open and close.

We love the sofa. It is however very firm. So if you have a tailbone problem, as I do, you will need to sit on a pillow. What I hate about Burrow is this, they will not allow a review on their site! They send you an email saying a third party takes care of that but after a month, and many complaints to Burrow, there is no review for me to give. I don't like that and I don't trust it! I will NOT buy from them again until they change that policy. They know if you have purchased from them or not, it shows on their site that you have, so that is BS when they say a third party verifies that you have purchased from them. Finally after "nagging" them, I was able to post my review! They said they'd sent me email to review what we bought but it was not coming through, I had them send it to a different email address and that worked. We still love our furniture, it's still VERY firm, but it looks terrific. BUT, I think had my review been bad they would not have accepted it, the reviews on their site are all GREAT! Not every single person is going to give 5 stars! I would suggest if you want to buy it, just be aware of all of the facts about the place. The very firm furniture and the pain with giving a review, don't stop nagging them to give one! It's expensive but for us, it was worth it. We really wanted to buy from LoveSac. com but they were way over our budget but very nice stuff there. Also this, it is NOT made in the USA, but in Mexico instead, but they sure do a great job of making it there. It is not cheap Chinese made furniture. I don't have a problem with it being made in Mexico, I just hope they pay them accordingly but really, bring your factory to the USA please!

Just okay. I purchased the 5 seat sectional in December. It arrived promptly. It was really challenging to out together and one of the pieces was ripped. To be fair, Burrow sent a replacement section. The big thing is that the fabric is super cheap. Even with covers the fabric is already pilling, And it's a huge dirt and hair magnet. I've had the sectional a few weeks, and I can't imagine based on the wear so far it will look anything but trashed within a year.