BurrowReviews of burrow.com

Response from BurrowOct 21, 2025

Hi Rebekah, We’re deeply sorry for both the delay and the incomplete deliveries, and definitely understand your frustration here. Our team is continuing to monitor your order until everything is delivered, and we appreciate your patience and the opportunity to make things right.

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Dawn. We’re very sorry for the delay and the frustration this situation has caused, and we’ve escalated your return request. A member of our team will be reaching out shortly to help facilitate the process and ensure your return label is sent right away! We appreciate your patience as we work to make this right.

Response from BurrowOct 16, 2025

Hi Annie, We’re very sorry for the delay and the lack of clear communication about your order. We understand how frustrating it is when shipping timelines extend far beyond what was advertised, and we regret that this wasn’t communicated more proactively. Your feedback is being shared with our operations team as we work to improve transparency around product availability and fulfillment, and we truly appreciate your patience. We hope that the chairs make a great impression once they arrive!

Response from BurrowOct 16, 2025

Thank you for sharing this feedback, Steve. We’re very sorry to hear about the significant delay and the challenges with your deliveries, and we completely understand how frustrating it must have been to manage multiple long delivery windows over several days. We’ll be reviewing this internally with our logistics partners to improve coordination and communication so future deliveries are more streamlined. We’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again!

Response from BurrowOct 5, 2025

Hi Tish, We appreciate you taking the time to share your feedback, and we’re truly sorry to hear about this experience. It looks like the sofa you ordered went out of stock shortly after your order was placed, and we recognize how disappointing that is, especially given your excitement to receive it. We’re actively working to make stock visibility clearer on our website to help prevent experiences like this in the future. While we understand you chose a refund this time, we truly appreciate the opportunity to have earned your business and would love the chance to improve your experience should you consider us again in the future.

Response from BurrowOct 1, 2025

Hi Maria, Thank you for sharing your experience. We’re so glad you’re enjoying your new sectional, but we’re disappointed to hear it arrived without all of the legs. We understand how frustrating it must be to have it sitting on the floor, and our team is working to get the missing legs shipped to you as quickly as possible! We expect them to ship within 1–2 weeks and will keep you updated along the way. While we know this doesn’t erase the frustration you’ve experienced, we hope to turn things around and restore your confidence in us. Thank you for giving us the chance to make it right!

Response from BurrowSep 28, 2025

Hi Jodi, Thank you for sharing your experience. We understand how frustrating it was to face delays on an item listed as “in stock” with a 2–5 day window, and we’re sorry the process wasn’t as seamless as promised. We also hear your feedback on the assembly. While our modular pieces often ship in multiple boxes, we recognize that the site description didn’t set the right expectations, and we’re working to make that clearer. We’re glad you’re happy with the piece itself, and if there’s anything more we can do to support you, please reach out to us at [email protected]!

Response from BurrowSep 28, 2025

Hi Claire, Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you faced with both delivery and assembly. That’s not the standard we strive for, and we take your feedback seriously. On top of the delivery mix-up and delay, we understand how frustrating it must have been to receive your sofa with fabric issues and assembly challenges, especially given the investment you made. While we know this doesn’t undo the frustration, our team is committed to ensuring you feel heard and supported. Please be on the lookout for a follow-up email from our Customer Experience team!