BurrowReviews of burrow.com

The wait for delivery was too long. Burrow should be reaching out first to explain why there is an extended delay rather than customer contacting Burrow first after waiting a long time.

There was literally no updates to the shipping date throughout the entire process which is ridiculous considering how far out it was predicted to possibly take. The customer service was completely unhelpful. A big company should have some idea about the production and shipping lines to be able to relay to customers.

I DO NOT like not being able to call customer service and talk to a person. Burrow is a digital only company whose customer service is digital only. I bought a table and had an issue and although they eventually gave me a credit and removed my warranty for the credit, I felt like they DO NOT want talk to actual paying customers and hear their issues.

My shipment was delayed for months but otherwise ok

I really like the Burrow products, but have had issues with long waits for shipping (which were not clearly messaged during the purchasing process). It is also a challenge to get in touch with someone/there are long response times from customer service.

Powder coat is garbage. Had a bowl on there for a few days and can’t get the mark off now it’s very discolored. Color is nice and structure is sturdy but stains very easily. Not great for an outdoor table.

Good price, smart looks and design. Modular construction and packaging made delivery convenient for 2nd home. Assembly not difficult and solid. BUT I would not buy again and not recommend because NOT comfortable to sit on. The cushions are plasticky and do not give and the back cushions keep slipping right off the couch. Worst of all you can not sit on the couch without sliding forward. Back cushions too short for comfort, bottom cushions too long: bad ergonomics.

We have three children aged 11 and younger and two dogs, including a husky. Bought the Nomad 6 seat modular sectional sofa 6 months ago at the time of this review. The modular design is a neat idea and would be perfect for someone who lives in an apartment or anyone who has to move. Each seat comes apart and is attached firmly. It's not as easy as it looks to assemble and disassemble though. The couch looks fabulous, a nice MCM design in the navy blue color we got. Some have complained it looks cheap, but I wouldn't say that. It does smack of waiting room office furniture, but seems well constructed and sturdy. No scratches or tears from our dogs and children so far. Liquids clean up with the greatest of ease. It does indeed seem fairly scratch and stain resistant. Worst complaint I have from this couch is that is is a fur magnet. Without exaggerating, I can't say I've experienced any fabric that locks onto and holds fur like this Burrow fabric. It weaves itself into the fabric. We have to spend at least 30 minutes vacuuming and lint rolling this couch every day. Even if you religiously de-shed your dogs, it looks hair covered 99% of the time. This is a particularly bad feature since Burrow heavily markets towards pet owners. I was aware of reviews warning against this before buying, but I didn't conceptualize just how bad it is. I don't think I would've bought it knowing how much hair it attracts. Is this worth $3000? Probably not, but time will tell. If it were less than $2000, then it would be a good buy. The fur magnet nature of the fabric will probably keep me from buying another though.