BurrowReviews of burrow.com

Response from BurrowFeb 10, 2026

Hi Max, We’re so glad to hear that Emily made your in-store experience such a positive one. We also appreciate you calling out the shipping delays and staggered delivery. We understand that can be frustrating (especially mid-assembly), but we’re happy to hear that everything ultimately came together and that you’re enjoying your new furniture now. Thanks for taking the time to share your experience with us!

Response from BurrowFeb 3, 2026

We’re so glad to hear you’re happy with the quality, comfort, and craftsmanship of your table and chairs, Tyler! We also appreciate your calling out the longer-than-expected timeline. Though it’s great to hear that Jayson helped keep communication clear during the process, your feedback helps us to identify areas where we can refine the customer experience even more. We appreciate your patience throughout the process, and thank you again for taking the time to share your feedback.

Response from BurrowFeb 1, 2026

Hi Barbara, Thank you for sharing such honest feedback! We’re glad to hear that the overall experience, customer service, and delivery met your expectations, and we also appreciate you pointing out the missing assembly instructions. Feedback like this helps highlight where we can improve the unboxing and setup experience, and we’ll be sure to pass it along to the correct team for consideration.

Response from BurrowJan 12, 2026

Hi Catherine, Thank you for sharing this feedback. We’re really glad to hear you’re happy with the sofa itself, but we completely understand how stressful it must have been to receive so many separate shipments without clear upfront communication. That uncertainty is frustrating, and we're sorry to hear that was your experience. We’re grateful that you were able to connect with the Chicago store and get clarity, and we’ll absolutely take this as a reminder that we need to be more transparent about multi-box and staggered deliveries from the start. If you ever need anything else or want to talk through your experience further, our team is always here to help!

Response from BurrowDec 16, 2025

Hi Leelee, Thanks for sharing your experience! We’re glad to hear that everything arrived right on time and that assembly was straightforward. Apologies for the coffee table being so heavy to lift, but it sounds like it was worth it in the end! We appreciate you choosing Burrow!

Response from BurrowNov 11, 2025

Thanks for sharing this, Shelley! We’re so glad that you love the look and functionality of your console, though we understand how frustrating a lengthy assembly can be, and we’ve shared your feedback with our product team to see how we can make setup simpler moving forward!

Response from BurrowOct 28, 2025

Hi Kelsey, Thanks for taking the time to share such a thoughtful review! We're glad to hear that the Span Sleeper Sofa is delivering on comfort and function, but we understand how frustrating the shipping confusion has been, particularly with your dining chairs still outstanding. Clear and accurate updates matter, and we’re working on improving that across the board. We appreciate your recommendation and your patience as we get the rest of your order to you!

Response from BurrowOct 28, 2025

Hi Sam, Thanks for the feedback! We definitely understand that better communication along the way would’ve made for a much smoother experience, and we’re taking your feedback to heart as we work to keep improving the customer journey. We hope that you enjoy your piece and that it becomes the heart of your home!