BurrowReviews of burrow.com

Still hasn't said anything about it being shipped. Told me this coming Friday but I see no movement.

I purchased a modular sofa from their website nearly a month ago. I selected that specific model/color because it showed as in-stock and would ship right away. After weeks of no update, I reached out to support and was told it was out of stock and would arrive “sometime this month”. They never gave a specific date. Costumer support was very nice, but unhelpful. I still have not received the sofa (or any updates). They charged my card as soon as the order was placed (making the delay even more frustrating).

Just recently purchased the prospect nightstand and dresser. Overall, I would say that I am disappointed in quality for the price and could not recommend either of these units. Prior to purchasing I knew assembly would be required but the final product leaves much to be desired. As none of the drawers line up properly. Meaning that when closed some drawers stick out more than others and some of require the opening and closing of other drawers just to close. I tried to move the 6 drawer dresser over a few inches and I could see pieces moving further out of place.Meanwhile my old ikea dresser that was a fraction of the price I spent doesn't have either problem. I would love to return but I know it would like be a pain to deal with. To note, I have previously purchased a sofa from Burrow without issue.

Good product but the customer service after the initial purchase is in adequate. I will not be purchasing from them ever again.

Ordered couch in Jan and it's May now with only thing to show are connecting legs. Order delivery has been pushed 4x now and only way I know is when I contact customer service, which I believe may just be AI answering. I've asked to speak with a manager but they only want to go back and forth via emails.

Range 4-Piece Open Sectional Double Lounger Moss Green - Performance Flatweave / Oak - Wood So I bought this exact couch 3 years ago... after about 1.5 year the sofa cushions were really worn out and we wanted to replace the sofa but didn't have the money yet... it's the perfect couch for our place and size and we have loved the modular aspect of it Once we had the money we decided to give this couch another go, since they said they "upgraded the cushions" so we ordered this couch thinking it would be the exact same color and material as before, especially since it's a modular sofa we did not expect a change in color... we were sadly mistaken.. it came on more of a grey drained of all life, kinda green color and the material was not the same, it seemed worse then before... when taking one of the cushions out of the box we moved it on to the ground and the fabric fuzzed up as if we were rubbing it on the ground a lot.. not impressed for the longevity of the fabric.. On the good side the cushions seemed nicer than the ones before... but who's to say at the end of the day, how it would hold up. After taking it out seeing the color and feeling the fabric for one cushion we immediately put it back and began the return process.. Which was not simple, you send a message to them, wait for them to respond, they send you to work with a separate company to pick it up, you then go back and forth with them and after all of that from initiating the return, the whole process took a little over 3 weeks to get the a return back...and cost us $210 to return it which sucked because like I said if I knew the fabric was different then three years ago; both in texture and color I would have never even wanted to waste my money on it in the first place... it's a modular couch which means people will go back to purchase additional pieces to there couch I'm sure they would be very upset to know it's a completely different color. Anyways after spending $1486 for the couch, we got back $1275... spending $210 on return fees, and over 3 weeks waiting for the money to get back into our account. All because of false advertising... I also noticed we spent the same price for this couch 3 years ago... with the economy it should be more expensive to adjust for the inflation, which to be honest I would been happy to pay for the higher price, if it came with at least the same quality as the last sofa.. instead we went without a sofa for over three weeks and eventually found one we loved that was $2,300... and I mention that to say that we would have been more then happy to pay for the inflated prices based off the natural inflation of the economy if the quality was just as good as the first time we bought it 3 years ago... But unfortunately the quality has gone down, the prices stayed low and now I know why... let is be a warning for those interested And lastly we were trying to figure out what changed in the last three years to cause such a difference in quality… well the company was bought by a much larger corporation Havenly which is probably why. I wish I could add pictures for further proof but hopefully this is enough information to help guide your decision process Oh and another thing I submitted this exact same review on their website, with pictures. I went back to see where it was… no where to be found so they obviously don’t have very honorable reviews on there website…

I love the Burrow products and staff are nice, but delivery is abyssmal. Three strikes on delivery of the couch I ordered - first they messed up the order, then a delay notice, and I was told this week (Feb. 15) about another two-month+ delay, and to expect it at the end of April. For my bar stools order, they mistakenly sent chairs which were returned - I'm still waiting on the bar stools, although I expect them soon (fingers crossed). This company has some major issues related to distribution and logistics.

We purchased the nomad 6 seat sectional back in November. Originally we were estimated at 5-7 weeks for shipping. This was around the holiday season, so understandably the shipping went past this. The issue was they did not communicate this in any way. Also, logging into my account to view the order was also displaying a 500 internal server error. Eventually I opened a ticket with support and heard back after a few days. They updated me by saying it would be mid-February. This was 2 months from original order date but at least we had a timeline. It ended up shipping a few weeks early, which is great, but again there was no email or communication that it shipped besides me using a Shop account. After “all” the boxes came in, we realized we were missing a few pieces. They then came in a few days later with again no communication. What was even more frustrating is they sent us a recliner base instead of a corner base, which is needed for the sectional. So now we are waiting on them to get back to us to schedule to send a the correct piece. Overall, we do like the couch and are easy to put together. The rest of the experience has a left a lot to be desired. Especially communication.