BurrowReviews of burrow.com

arrived missing a MAJOR piece - communication not good - and took almost 3.5 weeks in total to get a side table. nuts. need other furniture - but will NOT use Burrows again.

I had a very disappointing experience with Burrow. I bought one of their original Nomad sectionals years ago and found it really uncomfortable and way too firm. So when my original Nomad got ruined during a recent move, and since I heard that Burrow supposedly improved the Nomad cushions, I ordered another sectional along with matching pieces this time (the sleep kit and some other furniture with the same color theme). However, even though the site said the sectional was in stock and ready to ship, about two weeks later Burrow cancelled the sectional portion of my order without even getting a hold of me to offer a solution. Getting a human on the line or managing the order myself was frustratingly difficult. I’m now stuck with items I bought to match a sectional that never arrived, which makes the whole experience even more disappointing.

I ordered something from Burrow, and then waited over a month to find out that they would not deliver it to me. They had a "problem" with a component. Communication was painful. Their online bot is a waste, and then you have to wait days (at least 2) to get a response from their email system.

Customer service could be much better

Still havnt received my couch- takes a a while to be made, ok fine. But No updates along the way? No responses to emails from team In two months? Not acceptable

The company has no idea when the furniture will be delivered.

You sold me a sofa that. you didn't have in stock. It's not simple inventory mismanagement; it's incompetence. And highly insulting. You took my money and didn't have the product to sell me. And now ... "we don't know when we'll have it for you"???? More than unacceptable. Disgraceful.

I purchased this couch in July with an expected and confirmed delivery date for early October. When I followed up with burrow in early October they said they were delayed and expected the couch to ship in December. Delays happen, but the company does not disclose any delays or issues with shipping. Instead they wait until the customer reaches out after the expected delivery date and makes no attempt to provide alternatives or even apologize for an additional 2 month delay. Based on this experience, I will be cancelling my order and avoiding burrow for all future furniture purchases.