BurrowReviews of burrow.com

Business practices are questionable in that 2-5 shipping promised on date of purchase but over a month from date of purchase and still no confirmation that shipping company actually has received the couches we ordered or when we’ll receive them. Not good. Additionally, no communication or explanation provided regarding our order until we reached out several times. Again, not good. Burrow did offer a refund of less of a 5% of the total order price, which to redress the above issues is not great.

Arrived very late. Item is also too big and needs to be returned.

Furniture was fine, but worst customer service I've ever dealt with and I'm not exaggerating. I ordered $3K worth of furniture and it said it would ship in "2-5 days." After about a week of no updates I reached out to customer service and 2 days later received an update saying it would "come soon." Thus began a very long, very opaque, and very frustrating ordeal with customer service over the next two months to try to receive my items. Every time I emailed customer service it would take 2 days minimum to get a response, often 4 days or more. I was never given any concrete info on when my furniture would arrive. No estimated date. At one point a shipping label was printed but the items still never came. It legitimately felt like a scam at this point. I even tried to call customer service and the number was disconnected. More major red flags going off. Finally my husband called the show room in NYC and an actual human took pity on us and helped us out. Shout out to this kind man for actually having a human conversation with us despite it not being his job to do so. He helped us sort it out and finally we got our items. But I feel bad for the people who didn't think to go through the show room (again, not their job!) and are still waiting for a response from their completely overwhelmed and disorganized customer service. I would never work with this company again, completely unreliable.

I ordered an outdoor sectional and coffee table from Burrow at the end of August. While my table came within a couple weeks, the couch hadn't even shipped after 3 weeks and Burrow said they didn't know where it was when I contacted them. Because there's only a 30-day window for returns and the couch wouldn't be arriving in that timeframe, I decided to cancel the couch order and return the table. They cancelled the couch order and told me someone would reach out to set up the table return. Someone did reach out a couple days later at 5 pm to tell me my return window started at 9 am the next morning. I didn't see the email in time and missed the return window. I am still trying to return the table. I've emailed them 3 times without a response. I think I may be stuck with this table now.

Cheaply made and overpriced. I could have gone to Habitat for Humanity or Facebook Marketplace and acquired something much better. Don’t bother buying anything from Burrow, unless you are ok with something that squeaks after a week of putting it together and the legs coming lose for no reason. Total waste of money.

Customer service is practically non-existant. NEVER purchase from them again.

After a long wait, we finally received our Span couch. The boxes were damaged, which was nice. The couch was fortunately not damaged during shipping. After we unboxed and tossed the boxes as they were damaged, we tried assembling the couch. The couch cannot be assembled, as the one of the base pieces is incorrect or was not machined correctly. We then read all the compliants against this garbage company and put two and two together (these dolts are a terrible company). After we went off on them, via email as they have no phone CS, Burrow said they'd have a company pick up the couch, but then the CS person disappeared. We are disputing this piece of garbage through AMEX and I've filed claims through the CA stage AG's office and against the the household goods consumers office. This is regarding order #96296 Refund our money and pick up this couch. or buckle up Burrow, next stop, small claims!

I purchased a media console on 9-27-25 from Burrow Furniture. It is now 10-8-25. The site states that they ship in 2-5 days. Not only is there no evidence of shipping, but I get nothing but "Investigating and will get back to you" responses over and over again. This is the worst customer service I have experienced. It is impossible to talk to a person.