BurrowReviews of burrow.com

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Timothy. We’re very sorry for the frustration caused by the delay and the missing hardware and extension from your order, and regret that your experience didn't measure up to the standards we have set. That said, we’ve flagged your missing parts request to our customer experience team, and someone will be reaching out shortly to help coordinate the replacements so you can get your furniture fully set up. We appreciate your patience as we work to make this right!

Response from BurrowOct 16, 2025

Hi Steven, We’re sorry to hear that the Dram Bar Cart didn’t meet your expectations and that shipping took longer than anticipated. We definitely understand how disappointing it can be when the product details and experience don’t align with what you hoped for! Your notes about the seams and wheel quality are extremely helpful, and we’ve shared them with our product and operations teams for review. We appreciate you taking the time to share such thoughtful feedback, as it helps us improve both our designs and our communication moving forward.

Response from BurrowOct 15, 2025

Hi Aimee, Thanks for sharing your experience. We’re so glad to hear that you’ve loved your Burrow furniture in the past, and we’re sorry that your current order has fallen short of expectations. We’ve escalated your support request to our customer experience team, and someone will be reaching out shortly to assist with both your missing tray and damaged table. We appreciate your continued support and look forward to getting this resolved for you soon!

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Scott. We’re very sorry to hear about the delivery delays and the inconvenience they caused. We understand how frustrating it is when expectations aren’t met, and we have noted your feedback that both the website's information and communication could have been clearer. That said, we truly appreciate your kind words about the entertainment center itself and your honest feedback about our service. It helps us identify where we need to improve to provide an experience that matches the quality of our products!

Response from BurrowOct 16, 2025

Thanks for sharing your experience, Angelina. We’re very sorry to hear about the ongoing delay and the missing parts. Your frustrations are definitely warranted! We’ve asked our customer experience team to follow up directly so we can get your remaining pieces shipped and help get your sofa fully set up, and we appreciate your patience as we work to make this right!

Response from BurrowOct 15, 2025

Hi Devin, Thanks for sharing your experience. We’re very sorry for the mix-up with your order and the frustration it’s caused. We’ve escalated your support request, and a member of our customer experience team will be reaching out shortly to assist further and make sure everything gets sorted out as quickly as possible. We truly appreciate your patience while we work to make this right!

Response from BurrowOct 15, 2025

Hi William, We’re sorry to hear that the Span sofa didn’t meet your expectations and we appreciate you sharing detailed feedback about the design and comfort. It’s incredibly helpful for us to improve! That said, we’ve received your return request, and a member of our team will be reaching out shortly to help facilitate the process and ensure everything is handled smoothly. We appreciate your patience as we work to make this right!

Response from BurrowOct 15, 2025

Hi Dan, We’re really sorry to hear about the delay and the issue with your footrest hardware. We know how disappointing it is when things don’t arrive as expected, especially after such a long wait. Rest assured, we’ve received your email, and a member of our team will be reaching out shortly to help get this resolved. We appreciate your patience here, and look forward to restoring your trust in our brand!