BurrowReviews of burrow.com

Response from BurrowOct 21, 2025

Thanks for the honest feedback, Patty. We’re glad to hear you liked our products, but truly regret that your experience reaching our team fell short. We understand how important timely, helpful support when shopping online, and we’re actively working to improve our response times. We’ve flagged your feedback to our leadership team to ensure product inquiries are addressed more quickly in the future!

Response from BurrowOct 21, 2025

Hi Terrence, Thank you for sharing your experience. We’re truly sorry to hear about the issue with your chair and the delay in getting a response. That’s definitely not the experience we work hard to provide our customers. We’ve escalated your support request internally, and a member of our team will be reaching out shortly to assist further. Our response times are currently a bit longer than usual due to a surge in requests following our recent sale, but we’re working hard to get back to everyone as quickly as possible. We appreciate your patience!

Response from BurrowOct 21, 2025

Hi Judy, We sincerely appreciate your loyalty and the thoughtful feedback you’ve shared. While we’re glad to hear you’ve been pleased with the quality of your Burrow pieces, we completely understand your frustration with the shipping delays and lack of clear communication. Your points about transparency in lead times and accessibility to support are noted, and have been shared with our operations and customer experience teams as areas of focus for improvement. Thank you for taking the time to provide such constructive insight. We look forward to using it to improve your experience in the future!

Response from BurrowOct 21, 2025

Hi Sundi, Thanks for sharing your experience. We’re truly sorry for the delay and the frustration of not receiving your complete order. We’ve escalated your support request internally, and a member of our team will be reaching out shortly to assist further. Our response times are currently a bit longer than usual due to a recent surge in requests following our sale, but we’re working hard to get back to everyone as quickly as possible. We appreciate your patience!

Response from BurrowOct 20, 2025

Thanks for the honest feedback, Beverly. We’re very sorry for the frustration you’ve experienced and the delay in getting clear responses to questions about your order. We’ve escalated your support request internally, and a member of our customer experience team will be reaching out shortly to assist further. We appreciate your patience and the opportunity to make things right.

Response from BurrowOct 19, 2025

Hi Chris, We’re so sorry to hear that your media console arrived damaged. That’s never the experience we want for our customers, and we can definitely understand your frustration. We've escalated this to our customer experience team, and someone will be reaching out shortly to assist further. We appreciate your patience while we work to make this right!

Response from BurrowOct 19, 2025

Hi Elisabeth, Thanks for sharing your experience. We’re sorry to hear the return process took longer than expected and understand how frustrating that must have been. To offer fast and affordable flat-rate delivery while minimizing waste, we do charge a return shipping fee equal to 10% of the item’s cost to responsibly recycle or refurbish returned pieces, which we make clear on our website. That said, we appreciate your feedback on communication and processing times, and we’re reviewing this internally to make the return experience smoother for future customers.

Response from BurrowOct 16, 2025

Hi Judi, We’re sorry to hear your swatches haven’t arrived yet. We’ve escalated this to our customer experience team, and someone will be reaching out shortly to confirm your order details and assist further. We appreciate your patience while we get this sorted!