BurrowReviews of burrow.com

Response from BurrowJun 17, 2026

Hi Jody, Thank you so much for sharing this! We’re so glad to hear that you love your sofa and that it felt worth the wait. We also really appreciate the feedback around lead times. Waiting is much easier when expectations are clear from the start, and we’ll be sure to share that with our team as we continue working to improve the ordering experience. Here's hoping you enjoy your sofa for years to come!

Response from BurrowMay 12, 2026

Thank you for sharing, David! We’re so glad that the packaging and instructions made setup easy, and that the piece looks just as expected in your space. We appreciate you taking the time to leave a review!

Response from BurrowMay 11, 2026

Thank you for sharing this, Linda! We’re so glad to hear your sectional and ottoman arrived on time and that you’re happy with the quality of your pieces. That said, we’re sorry that the pillow shams still haven’t been resolved after multiple reshipments. That’s understandably frustrating, and we appreciate your patience while that final piece is still being worked through. We’re glad the rest of your experience has been positive, and we’ll continue working until we get this fully resolved for you!

Response from BurrowMay 5, 2026

Hi there, Thank you for sharing this. We’re so glad to hear you’re enjoying the sofa, but we’re sorry that the shipping communication fell short again. We understand how stressful and inconvenient it is to have large boxes arrive without advance notice, and that’s not the experience we want anyone to have with Burrow. We appreciate you taking the time to share your thoughts, and we have shared your feedback internally as we actively work to improve as a company. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from BurrowMay 4, 2026

Hi Ray, Thank you for sharing this feedback. We’re really glad to hear you’re loving the sofa, but we agree that the initial resolution didn’t hit the mark. A future-purchase credit doesn’t solve the issue with the cushion itself, and we’re truly sorry for the frustration there. It looks like you’re already in touch with our team, and we’ve looped in leadership to help take a closer look in order to work toward a better resolution. We appreciate your patience while we get this sorted for you!

Response from BurrowApr 7, 2026

Hi there, Thank you for sharing your experience! We’re so glad to hear that everything came together so seamlessly in your sitting room. It sounds like a beautiful, well-balanced space, and even better that you were able to take advantage of the recent sale. We hope that you enjoy your new pieces!

Response from BurrowMar 15, 2026

Hi Kevin, Thank you for sharing your experience! We’re so glad to hear that you’re loving your new sofa and that the assembly process and modular packaging made things easier. That said, we’re sorry that the chaise cushion delivery was delayed, though we’re glad our team was able to help locate it and get it to you. We appreciate you taking the time to share your feedback and hope you continue enjoying your new sofa!

Response from BurrowMar 5, 2026

Thanks for sharing this, Justin! While we're happy to hear that you're satisfied with the product, it’s disappointing that one piece arrived with damage, and we'd appreciate the opportunity to make this right. If you're open to it, please reach out to us at [email protected] so our team can follow up directly. We appreciate you calling this out, and hope the piece is still bringing a lot of enjoyment to your space!