BurrowReviews of burrow.com

Missed shipping date. Contacted customer service, they said there is a delay in manufacturing and shipping. Missed second deadline. Customer service said that they would notify when pieces are shipped, they never did. Pieces come randomly in different boxes at different times. Sat with a half made sofa for over a week. Always wondering if I’m going to be missing pieces. I live in an apartment and having bulky boxes delivered at different times was very inconvenient vs being home for one day for one delivery. Although I like the construction and design so far and would like to order other pieces; I probably would not order from them again. Very stressful experience.

A section of my four section couch has been sitting at UPS for a month now. I’ve also had to cancel two items. It’s a shame because I absolutely love the furniture

The only reason I'm giving 2 stars instead of 1 is customer service. I found them to be very responsive and they addressed my needs quickly (the configuration I purchased didn't work in my space so they readily exchanged components for me). I purchased my Nomad couch 2 years ago. Primary drivers of my purchase were pet-friendly easy clean up and lack of chemicals. I never found it to be the most comfortable couch but it was acceptable. Over the past 1.5 years I've gotten so I can't sit on it for more than about 10 minutes without my lower back and hips hurting. I had to sit on it for an extended time over the past few days because we have company. Last night I had to get my husband to help me up the stairs and help me get in bed. I almost had to go to the emergency room because my glute/hip pain was so intense. I'm on meds and a heat/ice/pressure point regimen in an attempt to avoid going to the ER. I've wanted a new sofa for well over a year but I spent over $1500 for this and I hate to buy another one but it's gotten to the point that I can no longer sit on it at all. NOT comfortable AT ALL. Sadly.

The orders are delayed for an inordinate amount of time and customer service has no idea what's happening. When you ask for updates on the status they send your incredibly long emails with little confidence on when it will be delivered. They literally cannot confirm a timeline since they're not the manufacturer. I would not recommend anyone buy a sectional from here. Edit: Response to the burrow team, my issue is unresolved, you already have my email and I've sent multiple follow ups.

The most expensive and most UNCOMFORTABLE couch I have ever owned in my life. If you want a modern looking couch and don’t plan to sit on it for longer than 5 seconds then this couch is for you. Any guest who sits on the Nomad couch tells me how uncomfortable it is and instead sits at the kitchen table to watch TV or socialize. Seriously. Buy another couch.

My item was significantly delayed with no notifications from Burrow. I think I am going to be happy with the furniture piece but the final part is yet to arrive. Again no notification from Burrow I had to reach out to get information

Im truly sad to write this review. I have bought Burrow over many years. I have basically 3 couches from Burrow in Range in grey. I will say that up until last year it looked the same. This year, they must have changed the fabric and maker because even know it says Range in grey, it does not match what I have previously bought. It is completely different, so I cannot say it's modular in that sense anymore. The fabric seems worse this year, it sags. But more importantly, its about a month out and I still have not finished assembling the grey couch end and the blue single couch because the legs and parts are missing.

UPDATE - Yesterday, I requested in customer service email to speak with a manager. A manager called me in less than 24 hours, heard me out and issued a percentage reimbursement. Very pleasant and, still, please be honest about your shipping times (I know there are issues with tariffs and ports, etc.) and pro-active with reaching out to customers when there are delays. ------------------------------------------------------------- ORIGINAL POST Same as others here. I purchased a sofa and loveseat on May 25. On the website, it noted that they had the items in stock and they would be shipped within 6-8 weeks. That's already a bit more of a wait than I expected, but I wanted to support a smaller company, not Amazon or Wayfair. I received my loveseat on July 1, approximately 5 weeks later - reasonable. However, I was told that it would take another few weeks for the sofa to be delivered. On July 23, I emailed customer service again asking if there was an update on the sofa. I was informed that it would not be shipped until mid-late August. When I pointed out that I recently checked their website for shipping times for the same item and it did not match the timeline they were giving me, this is the response I received -"Our website's inventory system can sometimes experience a delay in reading the most recent supply updates, which is why it previously displayed an inaccurate timeline. We have since corrected this issue, and the current 1 to 3 weeks delivery estimate shown on our website for this item is the latest, most accurate update we have." 10 days after receiving this nonsensical response, I checked in again to ask when I will receive my sofa. The response was that I would get it sometime between late August and mid-September. Are you kidding me??!!!!! How does that make any sense with the shipping time they said they adjusted on their website? And, it is well beyond the original 6-8 weeks that were quoted when I purchased the item. I would also like to point out that, although their customer service bot/person was very polite and accommodating when I was having difficulty assembling the loveseat, they have never pro-actively reached out to me about the shipping of the sofa. Truly ridiculous.