BurrowReviews of burrow.com

Response from BurrowNov 3, 2025

Hi Kim, Thanks for sharing this experience. We know how discouraging it is when orders arrive with issues and create extra work on your end, and that isn't the experience we aim to provide. It does look like you're already in touch with our customer experience team about this, but we've escalated your support request internally so we can assist you with getting the extra items sorted as quickly as possible. We appreciate your patience while we work to make this right!

Response from BurrowNov 2, 2025

Hi Tim, Thanks for taking the time to share your experience. We can understand how frustrating it is to experience delays, especially on something so highly anticipated. We know that communication and follow-through are important, and we’re actively working to improve both. That said, we've sent you a request for additional information so that we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team!

Response from BurrowNov 2, 2025

We're very sorry to hear this! We clearly missed the mark on your experience, and we’re committed to turning things around. If you're open to it, please reach out to us at [email protected] so we can learn more and do our best to make things right.

Response from BurrowNov 2, 2025

We understand your frustrations here, and we're so sorry to hear about the delay in receiving your items. We've escalated your support request internally, and a member of our customer experience team will be reaching out shortly to assist further. We appreciate your patience while we work to get your furniture delivered!

Response from BurrowNov 2, 2025

Hi Joel, Thanks for sharing your experience. We can definitely understand how upsetting this situation has been, especially given the delays and lack of communication on our end. We recognize this falls short of our standards, and we'd love the opportunity to make things right. We’ve escalated your support request internally so that our team can facilitate the return and refund process quickly, and your feedback is also being shared internally as we work to improve communication and support across the board.

Response from BurrowNov 2, 2025

Hi Rob, We’re sorry to hear the assembly process was such a challenge. We’ve shared your feedback with our product and quality teams to review the hardware alignment and assembly instructions, so that setup is smoother going forward. We appreciate you taking the time to share you thoughts with us!

Response from BurrowOct 30, 2025

Hi Christian, Thanks for taking the time to share this feedback. We understand how frustrating it is when timelines change and communication doesn’t meet expectations, and we’re working hard to improve our accuracy around shipping updates and product availability so experiences like this don’t happen again. We sincerely hope to have the chance to regain your trust in the future.

Response from BurrowOct 30, 2025

Hi Erin, Thanks for sharing your experience. We understand your frustrations surrounding the canceled order, and we’ve flagged your support request internally to our support team. Someone will be following up shortly to get this resolved, and we appreciate your patience while we make things right!