BurrowReviews of burrow.com

Response from BurrowNov 9, 2025

Hi Alexander, Thanks for sharing this experience. We can definitely understand your frustrations around the delays and incorrect parts, and we're truly sorry to hear that we dropped the ball with your order. We’ve shared your feedback with our fulfillment and support teams to review what went wrong and make sure situations like this are handled more accurately and proactively in the future. We've also escalated your support request, and a member of our team will be getting back to you shortly with an update. We appreciate your patience here, and look forward to restoring your trust in our brand!

Response from BurrowNov 6, 2025

Thanks for taking the time to share this. We definitely understand how frustrating it is to deal with confusing shipping updates and incomplete deliveries, especially after waiting so long for your order, and that’s not the experience we want for our customers. We’ve shared your feedback with our logistics and support teams to review what happened and ensure that your remaining pieces are located and delivered. We truly appreciate your patience as we work to make this right and improve communication moving forward!

Response from BurrowNov 6, 2025

Thanks for the honest review, Matthew. We understand how upsetting this situation is, especially with the confusion around your orders and the lack of timely communication, and that’s not the experience we want for anyone. We’ve shared your feedback with our team to review what went wrong and to ensure both orders are properly addressed. While we know trust is hard to rebuild, your feedback helps us identify where we need to do better, and we truly appreciate you taking the time to share it.

Response from BurrowNov 6, 2025

Hi Frank, Thanks for sharing this experience. We’re sorry for the confusion around tracking and the frustration with getting in touch for support. We’ve shared your feedback with our team to help improve communication and make returns simpler going forward, and a member of our customer experience team will be reaching out shortly to assist further.

Response from BurrowNov 5, 2025

Hi Chris, Thanks for sharing your experience. Response times have been higher than usual following our recent sale, but we understand that the delays are frustrating. That said, we’d love the chance to make things right! If you're open to it, please reach out to us again directly at [email protected] with your order details so that we can assist further. We’ve looped in our Customer Experience team, and they’re on the lookout for your email! A member of our team will review this immediately and ensure you receive a timely update on the status of your missing ottoman legs, as well as take another look at how we can assist with your concerns about the dining table. We appreciate your patience through this process, and we’re thankful for the opportunity to improve your experience.

Response from BurrowNov 4, 2025

Hi Lauren, We’re really sorry the delays and lack of communication led to such a frustrating experience. We’re actively working to improve both our transparency and our delivery timelines so customers have a smoother experience from start to finish, and we look forward to restoring your trust in our brand.

Response from BurrowNov 4, 2025

Hi Max, Thanks for taking the time to share your experience. We understand how frustrating it is to deal with delays and a lack of communication, especially after such a long wait, and that’s not the experience we aim to provide our customers with. We’ve escalated your case so our team can review the missing parts order and tracking information to get this resolved as quickly as possible. Your feedback is being shared internally to help us strengthen communication and follow-through moving forward, and we're thankful for the opportunity to make things right.

Response from BurrowNov 3, 2025

Hi Doris, Thanks for letting us know! We understand your frustrations and sincerely apologize for the trouble with your order. We’ve shared your details with our customer experience team, and someone will be reaching out shortly to help locate your package and get this resolved!