BurrowReviews of burrow.com

Burrow deletes the negative reviews on their website, but if I can help anyone save their money it's worth a try. My old sofa was showing some wear after ten years, so I purchased this new sofa so I would have a cozy place to recuperate during cancer treatment. Right away I noticed the sofa was almost impossible to put together as one person, and the directions are very confusing, it was so bad I actually emailed the company thinking I had the wrong parts. Secondly the sofa is rock hard, even if you like a firm sofa, this is like sitting on the floor, also the legs are wobbly. Now onto the main issues. Burrow claims this is spill resistant and scratch resistant and good for people who have pets. That is not true at all. Within two months this sofa was destroyed. Pet hair clings to it like velcro, spills seep through the fabric, and also roll around the cushions to the underside and get trapped between the cushion and sofa base, and sink into the sofa base. I cleaned this sofa six times and could not get the smell and stains out. Also, in case you think the sofa cover is washable since it has a zipper, it is not. My other furniture, which the cat does occasionally scratch, looks fine years later, but within a few months this sofa had so many holes, the fabric just rips apart. I contacted burrow after two months and even offered to purchase replacement cushions and covers, thinking maybe I had a defective part, but they don't sell replacement parts. After my cancer treatment ended I finally gave up and requested a refund for this sofa which is only six months old but is already garbage. In an email they sent me they admitted their modular sofas are actually harder to clean than regular sofas, and that spills will get trapped and ruin the sofa base, but still refused to refund my money. The AG or BBB should look into this company, all the claims they make are false, and the products they sell are the lowest quality possible, they are literally lying to customers and selling products that absolutely do not perform as advertised. Save your money and buy the cheapest Walmart or ikea couch you can find for $200-$300, it will be much better.

Ordered a Nomad loveseat and selected one that was “ready to ship.” The Company website explicitly states that these items are “in stock and will arrive within four weeks.” Two weeks go by and I send an inquiry. They respond stating that “ We're currently waiting on an inventory for your Nomad Loveseat. The latest information we have is that these parts are expected to arrive by late April.” Only then would they be able to provide an update on shipping within 2-5BDs? The Ready to Ship section is a blatant lie and likely just a way for the company to take your cash and float their working capital. Super disappointing and lacking of ownership or proactive transparency.

Will not buy from burrow again.

Multiple pieces were damaged upon opening. I am in the process of dealing with support, but I’m frustrated. This was a piece of furniture I had saved up for and it’s disappointing to pay so much and receive something damaged. It doesn’t seem like they have sufficient packaging or gentle delivery for the weight and size of the pieces.

Ordered kettle coffee tab

Never, never, NEVER buy from Burrow. They will claim your items are in stock, charge you for them, and string you along for MONTHS claiming that your order will ship "soon". This has been the absolute worst experience I have ever had with a furniture company, and I've had some awful experiences. I wouldn't recommend this company to anyone, even if the products were free. Run for your life. You'd be better off picking up furniture off the street. I purchased 2 Title Bookshelves in October. The items were listed as In Stock (spoiler: they weren't). I was told a month later that I should be receiving them in December. December came and went with no bookshelves. I was told I'd receive them in January. That didn't happen. Then I was told early February. That didn't happen. Then I was told end of February. They have one business day to make that happen, and something tells me I'm not going to have 2 bookshelves tomorrow. During this endless cycle of promises and missed deadlines, I made Burrow aware that their website falsely lists the item as in stock. They got back to me, noting they had found a "glitch" that was causing the issue, and that fixing it was a high priority. A month after that conversation and the item is STILL listed as in stock. I highly recommend finding a company that has their logistics, engineering, and support figured out, because Burrow doesn't, not even a little bit. EDIT AFTER BURROW RESPONSE: To the Burrow rep: as my review describes, I have already emailed with you, literally dozens of times. The effort to reach out here when I make a negative public review is just a PR effort. Your opportunity to “make it right” has long passed. Nothing about any of my interactions with you (again, as I described in my review) has indicated that you will be able to “provide more clarity on the timeline.” To the contrary, you’ve only provided false timelines and empty promises. The only way you could make this right is to actually fix the problems that I and countless others have described here and elsewhere. You could start with not falsely claiming your products are in stock. They aren’t. I have a folder of proof that you continue to misrepresent the inventory status of your items. Which of course can only be interpreted as an attempt to hide the actual lead times of your items to keep customers buying. To others reading this: don’t make the mistake of thinking Burrow will change or your experience will be different.

it took months and I received only half of my order, and a piece of furntiture I did not order that I now have to deal with existing in my small apartment in a giant box taking up a large portion of my space. When I requested to get it picked up I was told it wasnt possible until my incorrect order was sorted and delivered (which was supposed to be expedited but now its been weeks again). The original order I placed was Dec 7, still dealing with this feb 17. still have no stools, and one giant wrong chair, and very little information other than being told "its coming!"

I ordered a couch over Black Friday weekend, with expected ship date 6-8 weeks out. I emailed customer service at end of January to ask for an update, they didn't give me a new date. My husband emailed them for an update a few days later and they told him right away they were expecting shipping sometime end of February or later. I received an email today that the new shipping date is end of April. Meanwhile, Burrow constantly sends me emails with sales offers, trying to sell more products they evidently don't have! Do not order from this company. And if for some reason you do, make sure you use a credit card so they can claw the money back when they try to scam you.