BurrowReviews of burrow.com

Response from BurrowMay 8, 2026

Thank you for sharing this, Scott. We’re sorry for the confusion with your shipment and understand how frustrating it is when tracking doesn’t indicate whether or not boxes may arrive separately. Multi-box deliveries can sometimes arrive across different days, but we agree that communication should make that easier to understand, and your feedback has been shared with our team as we work to improve shipment updates and tracking ability going forward.

Response from BurrowMay 7, 2026

Hi Manuela, Thank you for sharing your experience. We’re very sorry to hear that your coffee table didn’t hold up as expected, especially after waiting so much longer than originally anticipated for it to be delivered. We understand how disappointing it is when a piece doesn’t reflect the quality or value you expected, and we recognize that this falls short of our standards. We have shared your feedback on product durability and delivery timelines with our team as we continue working to improve. If there's anything more you'd like to share, we'd love to hear it. We can be reached directly at [email protected]!

Response from BurrowMay 5, 2026

Hi there, Thank you for sharing your experience. We’re very sorry for the extended delay and for the lack of clear, proactive communication along the way. We understand how frustrating it is to have delivery timing shift without notice, and that’s not the level of transparency or support we want customers to experience. Your feedback has been shared with our team as we continue working to improve delivery updates, communication, and resolution processes across the board. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from BurrowMay 4, 2026

Hi Emily, Thank you for sharing your feedback. We completely understand how frustrating it would be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Your feedback matters, and we’re actively working on improving transparency around shipping and fulfillment so that experiences like this don’t happen again. We hope we’ll have the opportunity to turn this around for you and restore your confidence in us!

Response from BurrowMay 4, 2026

Hi Ryan, Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your sofa, and we’re truly sorry for the stress this situation has caused. While our team has been working through inventory challenges, we know that doesn’t take away from the frustration of waiting or not having clear updates along the way. That’s not the level of transparency or reliability we want our customers to experience, and our teams are actively working to improve inventory accuracy and order communication so we can do better moving forward. We understand that you opted for a refund this time around, but we’re still grateful you considered Burrow for your home. We’d love the chance to provide a better experience and earn back your trust if you choose to shop with us again in the future!

Response from BurrowMay 4, 2026

Thank you for sharing this, Jesse. Waiting seven months for a couch is absolutely not the experience we want anyone to have with Burrow, and we understand why this was so frustrating. We’re truly sorry for the delay and for falling short of the reliability you expected from us. Your feedback has been shared with our team as we work to improve order timing, communication, and the overall customer experience.

Response from BurrowApr 29, 2026

Hi Emily, We’re very sorry to hear how frustrating this situation has been. Receiving an incomplete sectional and waiting months for missing pieces is not acceptable, and we take full accountability for your experience. We’re escalating this internally to leadership for further review, and a member of our team will be reaching out directly to learn more and help move this toward a resolution. We appreciate your patience and are sorry for the experience you’ve had so far.

Response from BurrowApr 28, 2026

Hi Dev, Thank you for sharing this. Waiting a year for a sofa is absolutely not the experience anyone should have, and we understand why you’re beyond frustrated. The repeated delays, lack of proactive updates, and absence of a meaningful path forward are all serious misses on our part, and we'd love the opportunity to make things right. We've sent you a request for additional information to locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team! We appreciate you calling this out, and we’re sorry this has dragged on for so long.