BurpyReviews of burpy.com

As a contractor for this company since April 2016 my experience has gone from great to the worst company i have worked with. They withhold orders from shoppers they dont like, they dont appreciate the sacrifices and devotion given to them and instead of showing any appreciation for working 7 days/week morning till evening, making sure all orders were fulfilled. Even on days when i had planned on not working i would end up dropping everything to get their customers taken care of. But how is it every time i needed to take time off for routine oil changes or other personal errands id be told no other shopper available, so once again i would put this company 1st and me 2nd. And for over a year now they have shown me how much they appreciate my dedication and devotion...they would assign orders to those shoppers who work whenever they feel like it..which is never a holiday, never during terrible weather, but those shoppers would get orders when i would beg for orders. Dare i decline an order because i am unable to do it ....because they then penalize you for the next few days by them having orders withheld and not getting any orders. In fact I had to cancel a vacation last year due to them withholding orders and i was unable to make enough money prior to trip to have money for the trip. This company doesnt understand the importance of taking care of those who take care of them. My customer reveiws and rating show the exceptional service i provide their customers yet i am going broke begging for orders due to being discriminated against because one staff of theirs doesnt separate personal from professional and will assigns orders to their favorite shopper. discriminating against those who have been there again and again. they dont understand that professional ethics vs personal vindictive actions affect a business and the lasting impact of those actions. They have on many occassions stolen money from the only shopper available at the time of the order, (me) by coercing me to do orders which i had already declined because doing the order would have cost me money rather than earn money. However, I would be contacted by Burpy and theyd tell me if i would do the order they would increase the pay to 13 sometimes to 15. $10 is the pay for the last order they didnt pay me for. It was an order with less than 11 items, 10 items or less is a flat pay of $10. The address was 64 miles round trip and there was no tip on the order and this customer never adds or leaves a tip, which makes the pay to shop and deliver this order still $10 - Minus gas, minus mileage, minus wear and tear on vehicle. MINUS MY TIME. I told him I would do the order with the increased pay due to the fact if i had not then this order more than likely would be cancelled. Did they pay me the extra 5.00? No and this happens again and again. When i send messages telling them to pay me they dont even have the decency of replying nor their legal obligation of paying me whats owed to me. I NEVER GOT PAID for helping them out YET AGAIN and they thanked me by screwing me out of even more money they owe me. If you want to support a business who would rather lie to you than tell the truth, who will steal wages from you then this is the company to use. If you want to support a business who doesnt appreciate the hard work and exceptional service provided to their customers by a 4 year shopper, then by all means this is the company to use. If you want to support a business who doesnt have the decency to inform their contractors of them changing their payment source, causing them to not be paid for weeks compared to daily this is the company. If supporting a business who discriminates against their contractors for personal reasons then please choose this company. Its appalling the way those who have been there for this company again and again are valued at the rate of very little to not at all. Thanks Burpy....yall are terrible people and a terrible business.

That was quite impressive. My kids were home with a baby and they were very sick. This was a very pleasant surprise for them to get needed groceries. I will use you again and again.

My shopper was very friendly, professional, and went above and beyond to ensure that I had a good experience with Burpy. He called me at the store to let me know that some of the item I ordered wasn't there and if I had another brand that I wanted to use. All cold foods arrived were placed in a separate insulated container. He was very punctual and courteous upon arrival. I would highly recommend Burpy to my family and friends to use.

I started my online shopping around 1:45 PM and selected Burpy as my delivery service because it said it would be delivered in an hour....WRONG! First all items were $1-2 more than other delivery services. Tip was set at $7 which I wouldn't be mentioning if I didn't have to go to the store myself. I was asked to pick another time for delivery 2xs before I asked for a refund. Not just an hour difference it was hours to the next day. At 4:10 I received "Hello, Request to reschedule Order #1305700 You placed an order which is suppose to be delivered Between 4:00 PM - 5:00 PM. We are really sorry to inform you that due to the shortage of shoppers. We are not able to deliver in that time frame. If you allow us please, we can try to deliver in the following time frame for today between 7 - 8 PM, 8 - 9 PM, 9:00 PM-10:00 PM, 10:00 PM-11:00 PM. You can please pick any of the stated slots. If that is not okay with you please do let us know so we can refund. Apologies for the inconvenience. Thanks & Regards James" So I was upset especially since I was cooking anticipating the missing ingredients any minute while my 2 toddlers slept. so next message was at 7:41 PM "Hello, Request to reschedule Order #1305700 You placed an order which is suppose to be delivered Between 7:00 PM - 8:00 PM. We are really sorry to inform you that due to the unavoidable circumstances. We are not able to deliver in that time frame. If you allow us please, we can try to deliver in the following time frame for tomorrow between 10 - 11 AM, 11 - 12 PM, 12 - 1 PM, 1 - 2 PM, 2 - 3 PM, 3 - 4 PM, 4 - 5 PM, 5 - 6 PM, 6 - 7 PM, 7 - 8 PM, 8 - 9 PM, 9:00 PM-10:00 PM, 10:00 PM-11:00 PM. You can please pick any of the stated slots. If that is not okay with you please do let us know so we can refund. Apologies for the inconvenience. Thanks & Regards James" Never use Burpy again.

AWESOME PRODUCTS VARIETIES , GREAT CUSTOMER SERVICE & CHEAP PRICES.

This service is absolute garbage. The last time I used it, the shopper left my groceries in the hall. This time...the shopper didn’t bother to tell me that they weren’t coming. I placed my order at 3:45pm. The only time slot available was at 7pm. I waited patiently...then at 8:15 pm when my groceries were not delivered between 7-8...I contacted the service. I was told the shopper had an emergency then the replacement shopper had an emergency as well. GARBAGE! They offered...to redeliver in the AM. No discount, no nothing except a ridiculous apology. I am so upset. Now at 8:35 pm I have to go to the grocery store and carry a pile of groceries into a high rise building.

I used Burpy for the first time yesterday to order a few snack items from Whole Foods in San Antonio for my college student First, you can’t see the total of your order until after you input your credit card information. Next problem was that apparently Whole Foods was “out of stock” of virtually every item I ordered. The very nice young lady doing the shopping unfortunately was misleading or just plain wasn’t paying attention when letting me know price difference of replacement items vs what I originally ordered. Long story short, my charges ended up being close to $20 over what I had authorized on my card!! Do not recommend Burpy. Use the grocery stores delivery service instead. I know I will!!

I was intrigued and I tried them out, a few months ago, having the ability to choose a delivery time frame on the site. I chose between 2-3 pm as anything else was inconvenient and I could do the shopping myself. Instead, I get a call from their outsourced call center rep who said they couldn't make it at that time and to wait until between 6 7 7pm. This was my first time ever ordering from Burpy and that certainly was not a first good impression. Nonetheless, I was forced to wait around an extra 3 hours for my groceries to arrive. The store is literally within walking distance (0.15 mile). Today I wanted to save some time and give them the benefit of the doubt. Again, I ordered and selected between 2 to 3 pm. Like clockwork, I get a call from their outsourced call center saying they had no shippers in my area and wanted to change it to the exact same time as before.. between 6 to 7pm!! Unbelievable. I told them no, this is unacceptable and to give me my money back. The rep was rude and raised his voice on me saying to call my bank. I hung up in disgust as I know they have already preauthorized the entire amount to my checking account.. around $86 and change. Stay away from these people. According to what I have read, they have been in business for at least 5 years and this is how they operate? Total rookies and a total lack of professionalism and complete disregard for customer service. This is one of the absolute worst online shipping experiences I have ever partaken in. Avoid Burpy.com, save yourself the wasted time and money.