BurpyReviews of burpy.com

Do NOT USE THIS service! It is a scam! I would give them a 0, if that were one of your choices.

We've been using Burpy since 2016 and spent over $2400 however we will no longer be using or recommending this service. They have failed to deliver the last 2 orders and their communication regarding such has gone downhill. They've also increased their item markup which used to be negligible but is now noticeably different. Spend the $4.95 and just go pick up your own groceries. That is what we will be doing moving fwd.

THEY DID NOT deliver my order, and refuse to refund all charges. They blame it on my bank. Ridiculous. DON'T USE THESE PEOPLE. You can't talk to a real person. The won't refund delivery charges for a delivery that didn't happen!

Fool me once fool me twice, nope they fooled me three times. Why do I even bother. It's almost as if the guy Ady have no remorse or soul when he's constantly lying to you. The shoppers or awesome and I can almost bet they don't know this Mr Ady is giving people false dreams that there groceries will arrive. One mim before you order "Oh yes we have plenty of shoppers today," but then after you pay, "Unfortunately we don't have any shoppers please wait up until 9pm to we will delivery tomorrow." I ordered at 10am this morning, it is now 6:37pm and no groceries. It's no one's fault but my own because I've been burnt by them twice already. I think he knew I wasn't getting a delivery but he wanted me to pay first. Give people the option of ordering groceries today or tomorrow before they pay. Give me the option if I want to go to the store besides sitting around the house for 8 hrs for groceries. Its cruel and immoral. He knew no one was coming but he tried to make me think someone was.

I ordered groceries to be delivered to my sister in Dallas who is stuck on the couch with a broken leg. Delivery set between 12 and 1pm. At 1:15 I call to ask where the groceries are only to be told they didn't have any available drivers so they just didn't fulfill it. I was told they would schedule for a delivery between 7 and 8pm. I get an email confirming the time and letting me know a driver has been assigned. At 8:20 I call the driver to ask where the groceries are and she tells me she hasn't even been to the store yet. Apparently she told Burpy she was running behind and that she wouldn't be by until very late and would most likely have to drop the groceries off in the morning if my sister didn't wait to wait up until 10 or later to get them. At this point I'm pretty upset so I message the company to cancel. Ady, the customer service agent handing the issue, calls my sister-in-law and starts badgering her. He is upset that I am trying to cancel and starts accusing her of poor communication. She tells me what's going on and I get Ady on the phone and he keeps trying to get me to change my mind about canceling the order. We go around and around and he finally agreed to send my order to the cancellation team and tells me I will be getting an email confirming cancellation. Ten minutes later I still haven't received the email and he messages me AGAIN asking me to keep the order and they will deliver the groceries tomorrow morning. DO NOT USE THIS COMPANY!!! If I don't get my money back I will go through the credit card company. My sister needed some soup and bread, not a huge hassle from a seriously unprofessional company.

Shopper did not text me per instructions and req! Also bought items that I did not ask for or want that was suppose to be “replacement” and the produce is not good. These mistakes cost ME MONEY, ADDITIONAL I DO NOT HAVE. I GIVE SPECIFIC INSTRUCTIONS FOR A REASON! This is the third time I’ve used this service and customer service has not gotten back with me even though promised within 24hrs of my other request. This will be the last time I use this. I rather wait two days for Instacart than use Burpy with an hour and it be incorrect and over charged!

Poor communication, from start to finish. The delivery was over an hour late, and was not completely correct (a large part was wrong and I was not asked about any substitutions). Tried their chat support - that was useless when all I got was "within the hour" or "soon" (reminded them that "soon is not a time") about when I would actually receive my order. Never got an actual answer, only the information to get in touch with the shopper/driver since apparently it was not their job to find out anything.

As a contractor for this company since April 2016 my experience has gone from great to the worst company i have worked with. They withhold orders from shoppers they dont like, they dont appreciate the sacrifices and devotion given to them and instead of showing any appreciation for working 7 days/week morning till evening, making sure all orders were fulfilled. Even on days when i had planned on not working i would end up dropping everything to get their customers taken care of. But how is it every time i needed to take time off for routine oil changes or other personal errands id be told no other shopper available, so once again i would put this company 1st and me 2nd. And for over a year now they have shown me how much they appreciate my dedication and devotion...they would assign orders to those shoppers who work whenever they feel like it..which is never a holiday, never during terrible weather, but those shoppers would get orders when i would beg for orders. Dare i decline an order because i am unable to do it ....because they then penalize you for the next few days by them having orders withheld and not getting any orders. In fact I had to cancel a vacation last year due to them withholding orders and i was unable to make enough money prior to trip to have money for the trip. This company doesnt understand the importance of taking care of those who take care of them. My customer reveiws and rating show the exceptional service i provide their customers yet i am going broke begging for orders due to being discriminated against because one staff of theirs doesnt separate personal from professional and will assigns orders to their favorite shopper. discriminating against those who have been there again and again. they dont understand that professional ethics vs personal vindictive actions affect a business and the lasting impact of those actions. They have on many occassions stolen money from the only shopper available at the time of the order, (me) by coercing me to do orders which i had already declined because doing the order would have cost me money rather than earn money. However, I would be contacted by Burpy and theyd tell me if i would do the order they would increase the pay to 13 sometimes to 15. $10 is the pay for the last order they didnt pay me for. It was an order with less than 11 items, 10 items or less is a flat pay of $10. The address was 64 miles round trip and there was no tip on the order and this customer never adds or leaves a tip, which makes the pay to shop and deliver this order still $10 - Minus gas, minus mileage, minus wear and tear on vehicle. MINUS MY TIME. I told him I would do the order with the increased pay due to the fact if i had not then this order more than likely would be cancelled. Did they pay me the extra 5.00? No and this happens again and again. When i send messages telling them to pay me they dont even have the decency of replying nor their legal obligation of paying me whats owed to me. I NEVER GOT PAID for helping them out YET AGAIN and they thanked me by screwing me out of even more money they owe me. If you want to support a business who would rather lie to you than tell the truth, who will steal wages from you then this is the company to use. If you want to support a business who doesnt appreciate the hard work and exceptional service provided to their customers by a 4 year shopper, then by all means this is the company to use. If you want to support a business who doesnt have the decency to inform their contractors of them changing their payment source, causing them to not be paid for weeks compared to daily this is the company. If supporting a business who discriminates against their contractors for personal reasons then please choose this company. Its appalling the way those who have been there for this company again and again are valued at the rate of very little to not at all. Thanks Burpy....yall are terrible people and a terrible business.