BurpyReviews of burpy.com

Do NOT USE THIS service! It is a scam! I would give them a 0, if that were one of your choices.

We've been using Burpy since 2016 and spent over $2400 however we will no longer be using or recommending this service. They have failed to deliver the last 2 orders and their communication regarding such has gone downhill. They've also increased their item markup which used to be negligible but is now noticeably different. Spend the $4.95 and just go pick up your own groceries. That is what we will be doing moving fwd.

THEY DID NOT deliver my order, and refuse to refund all charges. They blame it on my bank. Ridiculous. DON'T USE THESE PEOPLE. You can't talk to a real person. The won't refund delivery charges for a delivery that didn't happen!

Fool me once fool me twice, nope they fooled me three times. Why do I even bother. It's almost as if the guy Ady have no remorse or soul when he's constantly lying to you. The shoppers or awesome and I can almost bet they don't know this Mr Ady is giving people false dreams that there groceries will arrive. One mim before you order "Oh yes we have plenty of shoppers today," but then after you pay, "Unfortunately we don't have any shoppers please wait up until 9pm to we will delivery tomorrow." I ordered at 10am this morning, it is now 6:37pm and no groceries. It's no one's fault but my own because I've been burnt by them twice already. I think he knew I wasn't getting a delivery but he wanted me to pay first. Give people the option of ordering groceries today or tomorrow before they pay. Give me the option if I want to go to the store besides sitting around the house for 8 hrs for groceries. Its cruel and immoral. He knew no one was coming but he tried to make me think someone was.

I ordered groceries to be delivered to my sister in Dallas who is stuck on the couch with a broken leg. Delivery set between 12 and 1pm. At 1:15 I call to ask where the groceries are only to be told they didn't have any available drivers so they just didn't fulfill it. I was told they would schedule for a delivery between 7 and 8pm. I get an email confirming the time and letting me know a driver has been assigned. At 8:20 I call the driver to ask where the groceries are and she tells me she hasn't even been to the store yet. Apparently she told Burpy she was running behind and that she wouldn't be by until very late and would most likely have to drop the groceries off in the morning if my sister didn't wait to wait up until 10 or later to get them. At this point I'm pretty upset so I message the company to cancel. Ady, the customer service agent handing the issue, calls my sister-in-law and starts badgering her. He is upset that I am trying to cancel and starts accusing her of poor communication. She tells me what's going on and I get Ady on the phone and he keeps trying to get me to change my mind about canceling the order. We go around and around and he finally agreed to send my order to the cancellation team and tells me I will be getting an email confirming cancellation. Ten minutes later I still haven't received the email and he messages me AGAIN asking me to keep the order and they will deliver the groceries tomorrow morning. DO NOT USE THIS COMPANY!!! If I don't get my money back I will go through the credit card company. My sister needed some soup and bread, not a huge hassle from a seriously unprofessional company.

it really good you should be a shopper

Shopper did not text me per instructions and req! Also bought items that I did not ask for or want that was suppose to be “replacement” and the produce is not good. These mistakes cost ME MONEY, ADDITIONAL I DO NOT HAVE. I GIVE SPECIFIC INSTRUCTIONS FOR A REASON! This is the third time I’ve used this service and customer service has not gotten back with me even though promised within 24hrs of my other request. This will be the last time I use this. I rather wait two days for Instacart than use Burpy with an hour and it be incorrect and over charged!

Poor communication, from start to finish. The delivery was over an hour late, and was not completely correct (a large part was wrong and I was not asked about any substitutions). Tried their chat support - that was useless when all I got was "within the hour" or "soon" (reminded them that "soon is not a time") about when I would actually receive my order. Never got an actual answer, only the information to get in touch with the shopper/driver since apparently it was not their job to find out anything.