BurneekReviews of burneek.com

Response from BurneekFeb 12, 2026

We understand that reviews like this can be concerning to read. We want to clarify that Burneek is actively shipping orders and supporting customers. There was a period where tracking visibility caused confusion due to how carrier scans were posted, but that did not mean orders were not being processed. Customers are receiving their products, and our team continues working to ensure all remaining orders are completed. We remain committed to delivering what customers purchase and improving the overall experience. — Burneek

Response from BurneekFeb 11, 2026

We understand how upsetting this experience has been, and we’re sorry it led to this level of frustration. The situation described here was tied to an exceptional period that affected a limited number of orders, particularly around fulfillment timing and returns. This is not how we aim to operate, and our team has been actively reviewing and improving these processes to ensure customers are properly supported. Our priority remains making sure orders are handled correctly and that customers ultimately receive what they purchased. We appreciate the feedback and the opportunity to address concerns like this publicly. — Burneek

Response from BurneekFeb 11, 2026

We’re sorry this situation has been so frustrating, especially regarding the cold plunge that was part of the promotional bundle. What’s important to clarify is that this was not a scam. During that promotion, a high volume of orders affected how some bundle items were fulfilled, particularly the cold plunge component. Our team has been actively working to complete these shipments and resolve each case properly. Our mission is to ensure that every customer receives what was included in their order and feels supported throughout the process. We appreciate your patience and the opportunity to clarify this publicly. — Burneek

Response from BurneekFeb 11, 2026

Thank you for sharing this follow-up. We understand why this situation was frustrating and appreciate you taking the time to explain your experience. What’s important to clarify is that our team has been actively reviewing and addressing cases like this to ensure orders are handled properly and customers are supported throughout the process. Our mission remains the same: to make sure customers receive what they ordered and feel confident in the products they choose from Burneek. We continue working internally to improve communication and processes based on feedback like yours. We appreciate you sharing your perspective. — Burneek

Response from BurneekFeb 9, 2026

We understand how concerning this experience sounds, and we want to provide clarity. The situation described here was tied to a temporary issue that affected a limited number of HALO sauna shipments during that period. It is not representative of how orders are normally handled. Our team has been actively reviewing and escalating these cases to ensure they are properly resolved and delivered. Our priority is simple: that every customer receives their order. We continue working through these cases until they are fully completed. — Burneek

Response from BurneekFeb 8, 2026

We understand how frustrating this situation has been, and we want to reassure you that your case is being actively handled by our team. We are escalating and reviewing orders like yours to ensure they move forward properly. Our mission is simple: to make sure every customer receives their order, and you will be one of them. We’re committed to seeing this through and bringing each case to completion. If you need further assistance or would like to follow up, please contact us at [email protected] , and our team will be happy to assist. — Burneek

Response from BurneekFeb 6, 2026

Hello Jocelyn, We’re sorry this experience has been so frustrating and disappointing. That is not the experience we want anyone to have with Burneek. Orders placed during the holiday period were impacted by an exceptional surge in demand, which affected how some shipments initially appeared in tracking, particularly with early scan updates. We understand how that created confusion and concern. This situation primarily affected our standard sauna shipments during that time. Our pre-order models follow a separate timeline, and the issue was not related to product quality. Customers are receiving their orders, and we are actively working to bring everything fully up to date. We sincerely apologize for the inconvenience and appreciate your patience. — Burneek

Response from BurneekFeb 4, 2026

Hello Jodi, We’re very sorry for the frustration this caused. What you experienced is not the level of service we aim to provide. This was due to a temporary delay and slower response times during an unusually high order volume. During that period, some shipments showed limited tracking activity (such as “label created”) due to delayed carrier scans, which understandably caused confusion. We are actively improving response times and resolving affected orders as we catch up. Please contact us at [email protected] with your order number, and we’ll review your case and provide a clear update as quickly as possible. We appreciate your patience and sincerely apologize for the inconvenience. — Burneek