BurneekReviews of burneek.com

Response from BurneekFeb 19, 2026

We’re sorry to read this, Myles. We understand how upsetting it is to be charged and still be waiting. Our commitment is that every customer receives their order. Your cold plunge has not been disregarded, and we want to review your case directly to provide a clear update and resolution. Please email [email protected] and mention Trustpilot so we can prioritize your case right away. – Burneek

Response from BurneekFeb 18, 2026

We are truly sorry to read this, especially considering the health concerns you mentioned. We understand how important reliability and trust are in a situation like yours. Burneek is not a scam, and orders are not accepted without the intention of fulfilling them. While some customers experienced shipping complications during a specific timeframe, products are being delivered and cases are being handled individually. We take concerns related to health and stress very seriously. Please reach out to [email protected] and mention that you are contacting us from Trustpilot so your case can be reviewed with priority. Our intention has never been to cause distress, but to provide a product that supports wellness. We remain committed to resolving valid concerns appropriately. — Burneek

Response from BurneekFeb 18, 2026

We’re sorry to read this and understand how frustrating it is to feel like you haven’t received a response after placing an order. Ten days without clarity is understandably concerning. Please know that your order has not been ignored. We encourage you to email [email protected] again and include “Trustpilot – Order Follow Up” in the subject line so your case can be prioritized and reviewed promptly. Our intention is never to overlook a customer, and we remain committed to ensuring every order is properly addressed. — Burneek

Response from BurneekFeb 17, 2026

We understand how frustrating it is to see a tracking number that hasn’t updated. Burneek is not a scam, and orders are not created without intention to ship. While some customers experienced longer-than-expected transit times, products are being delivered and cases are being handled individually. Our priority remains making sure customers receive what they paid for. Anyone with a pending order is encouraged to contact our official support email so the case can be reviewed directly. — Burneek

Response from BurneekFeb 17, 2026

Burneek is not a scam, and no member of our team is engaged in fraudulent activity. During a specific period, some orders experienced complications related to shipment processing and tracking visibility, which understandably created frustration for certain customers. Our focus remains on fulfilling valid orders and resolving individual cases appropriately. We encourage direct communication through our official support channel so concerns can be reviewed and addressed properly. — Burneek

Response from BurneekFeb 15, 2026

Hello, We’re sorry this has been your experience. Orders placed during that specific timeframe were impacted, and we understand how frustrating that has been. Most of those cases are already being resolved. Please reach out again via [email protected] and mention that you are contacting us from Trustpilot so your case can be prioritized appropriately. Our goal is always to improve the customer experience, and we work on that every day. — Burneek

Response from BurneekFeb 13, 2026

We understand how frustrating this must have felt. If an item transitions to pre-order due to high demand, that information is displayed on the product page at the time of purchase. Pre-orders are scheduled with an estimated shipping window, not immediate shipment. We’re sorry if that was missed or not clearly noticed during checkout. Our goal is always transparency and fulfillment of every valid order. We continue working to improve communication so expectations are clear from the start. — Burneek

Response from BurneekFeb 12, 2026

We’d like to clarify something important for transparency. The HALO sauna with red light therapy uses the same core unit, with the red light functioning as an add-on accessory rather than a different sauna model. If the red light accessory was not included in the initial shipment, it simply means that component needs to be completed separately. We are committed to ensuring every customer receives the full configuration purchased. If this is the case, please email [email protected] , and our team will verify your order and arrange to have the accessory sent out as soon as possible. — Burneek