BurneekReviews of burneek.com

I ordered a sauna before Christmas, December 12th, 2025. It still has not arrived. I have emailed back and forth about 20 times and still no product or refund of my money. Order stays in "Label Created" state and UPS has no record of this at all, I checked. The emails are apologetic yet they refuse to either reship another one or refund my money. I see that this has happened to others and they have MANY bad reviews. I wonder why this company has not been SHUT down! Absolutely a SCAM!!

I ordered from Burneek over a month ago (early February or late January, can’t even remember the exact date because I’m so furious), thinking I’d have my [product, e.g., Halo Sauna] in time for Valentine’s Day as a special treat. The site promised delivery around then, or at least that’s what the estimated timeline implied. Fast forward to now: the shipping label was “created” weeks ago, and that’s where it ends. Still stuck in “created” status on the tracking—no movement, no pickup, no updates, nothing. I’ve emailed their “support” multiple times, and I get the same generic, copy-paste responses blaming the carrier or saying they’re “working on it.” Zero real help, zero accountability. Valentine’s Day came and went, no product, no refund, no apology—just radio silence or excuses. This isn’t a delay; this is straight-up theft of my money. I’ve seen dozens of identical stories on Trustpilot, Reddit, and BBB: labels created but never shipped, endless delays, and customers left hanging for months. Burneek should be shut down immediately. They’re preying on people looking for wellness products, taking hundreds (or thousands) of dollars, and delivering absolutely nothing. Save yourself the headache and the heartbreak—go anywhere else. I’m filing a chargeback, reporting to every agency I can, and warning everyone I know. Worst company I’ve ever dealt with. 0/10, do NOT buy!!!

Ordered and paid on 12/30/25 and have not received my sauna and cold bath. have contacted them every week and still have not received it just broken promises. This company is a scam do not buy from them. contacted the BBB in Miami and they state they do not reply or have a license in Fl.

I would strongly not recommend this company! They are scam artist trying to sell cheap products that don’t meet what they claim! The sauna only gets to 105-110 degrees max!! Nowhere near 180 like it claims!!! Also if you mistakenly order more then one sauna and email them after u mistaking made the order to try and cancel it, they will ignore your messsges and send u the order still!! I sent them back their sauna over 6 months ago and I still have not received a refund!!!!!!!!! They keep telling me every week they are processing my refund but nothing actually gets done!!!! I have to pay on my credit card now and they refuse to actually send me my refund when the package reached their facility and was signed for and everything!! I did everything I was supposed to and now I still get nothing in return! This “company” needs to be shut down immediately before they keep robbing people of their money for these cheap dollar store products from china!!!!!!

If I could give zero stars to this company I would. DO NOT BUY FROM THEM and don't be deceived by the 5 start reviews in their website. These are a few issues I had: 1. It took almost a month to receive art of my order. When I complained they said they had a lot of orders so the delay was common. When I told them I wanted to cancel they said you can't cancel once you order, even though the product hasn't shipped. 2. I ordered because they said that a free cold plunge was included. It has been about 3-4 weeks since I received the sauna (and almost 2 months since I ordered) and I still haven't received the cold plunge. Same excuse for the delays as above.

Same as all the other reviews! ordered on 02/07, sent email and was told it would be shipped between 02/13 and 02/16. It was never shipped and could not get a response back from Burneek. i read BBB and all reviews and realized I was scammed. Contacted my credit card company and the stopped payment on 02/24. Emailed Burneek on the 25th that I stopped payment please don't ship. On the 26th got email from UPS and Fedex giving me a tracking #. I contacted Fedex and UPS on the 27th and they did not have the merchandise from Burneek just a tracking # that will be updated when shipped. still not shipped on the 28th but received an email from Burneek saying they just received my emails to cancel but it is to late it has already been shipped. DO NOT PURCHASE FROM THIS COMPANY THEY ARE SCAMMERS!! I have filed a complaint with the State of Florida and will be posting information for others to file a complaint that are going through the same ordeal.

Total scam. We ordered a sauna on 12/3…almost 3 months ago!!! The payment was taken but we have yet to receive our product. There is no number to contact them and they are no longer responding to emails.

I recently received the Burneek 2-Person Sauna, and I am severely disappointed with both the craftsmanship and overall quality of this product. From the moment I began unpacking it, I noticed multiple broken components and poor construction throughout. The unit does not heat up as advertised, and there is absolutely no app functionality—despite the company’s claims that it includes smart controls. The paint on the cabinetry is uneven and sloppy, and the wood is filled with so many visible flaws and defects that it looks like a factory reject. For the price I paid, this level of workmanship is unacceptable. I have photos and videos documenting the extensive issues, and I would strongly caution anyone considering this sauna to look elsewhere. It’s an enormous disappointment and a clear example of false advertising and poor quality control.