BurneekReviews of burneek.com

I ordered the sauna back on Dec 26, 2025 and have yet to receive the product. they sent a obviously fraudulent tracking number that just states the label was created on march 6th. we are now on the 17th and nothing has changed with the tracking information. I wish i would have reviewed this sooner as I would have not ordered from this company.

I ordered my sauna in December 2025 with a delivery date of Feb 12-16. Eventually got an email that it’s on track to ship Mar 18-23. After a few emails they apologized and said it’s because they’re behind and will prioritize my order to be shipped Feb 25th. We are at Mar 14th with nothing but empty promises. Do not shop here. It’s endless promises with zero results.

This company is a scam. They keep claiming delays out of their control but all the reviews are the same. I’m pretty certain it’s a SCAM! Only cost me $3,200- STAY AWAY FROM THIS COMPANY.

I placed an order for a 1 Person Sauna 1/6/2026. All I have received is delays from Burneek. 1st I was told 2/19 Shipping. Then I was told 2/26 shipping. Then I was told 3/12 Shipping. I get nothing but delays with no actual insight on when the product will be shipped!

Do NOT order from this company. Avoid it at all costs. They will not ship your order in the estimated window and will claim it is a "supply" issue. If you attempt to get a refund, they will suddenly ship a part of your order and now if you want to cancel or return your order, they will claim a 25% "restocking fee". Their customer service is a joke and is obviously not USA based. Every email I've ever received from them has arrived in the middle of the night, 2:00 or 3:00am. I'm still waiting on a cold plunge that was offered along with my sauna and they are refusing to ship it. Look elsewhere with your business. Edit after Burneek reply: Here they clearly lie again. They DO NOT clearly outline their return policy. But I’m not trying to return anything. Their policy is null and void when they violate their own estimated shipping date they state when you purchase. You WILL NOT receive your item timely, if at all. I have contacted their “customer service” multiple times and all I get is excuses and a run around. Not a solution. As much as they claim, they are NOT US based, every email I receive from them is received at 2 or 3 in the morning. Which means it’s from overseas. BUYER BEWARE!!!!!!!!!!

1.7 stars across 100+ reviews, and unfortunately our experience explains why. We purchased a sauna from this company on 12/26/25. A shipping label was created on 12/31/25, after attempting to contact the company but the order was never actually shipped. When the expected delivery window passed, we reached out multiple times and received no response. We ultimately canceled the order, at which point the company suddenly contacted us in February offering to “settle the issue.” Now in March, they are disputing the chargeback by claiming there is a tracking number proving, not only shipment but told the bank it had been delivered. As of today, 3/10/2026 the shipping update states: Estimated delivery date will be available when UPS receives the package. The tracking number only shows that a label was created, not that the carrier ever even received the item. Looking through other reviews, many customers report the same pattern: labels created, items never shipped, and difficulty obtaining refunds. Based on our experience, we strongly recommend exercising caution before purchasing from this company.

Ordered a 2 person sauna in December 2025 with an expected delivery date of 24-27 February 2026. Still no delivery call and the trucking company appears to be a scam as well. Have submitted a dispute with my credit card company to reverse the charge. Do not buy from this company, they are a scam.

In my entire life, worst company I ever dealt with! Spent $3200 on a Sauna back in December, its March and I still don’t have it and they delivered severely damaged broken boxes that they made us accept and now they refuse to pick them up or send out a new unit timely. They have no phone number and take days to respond to emails. I’m paying myself to have these boxes blocking our house for 3 weeks to be picked up and disposed of. This has been the worst experience in my life with any company. We are now out $3200 for 4 months and have no sauna and have to pay to have their trash picked up.