BurneekReviews of burneek.com

This is my 3rd 1 star review of this company I wish trust pilot has an option to leave attachments to show the emails from customer service. At this point i am convinced this company makes most of its profit by customers who have accepted the loss and paid the restocking fee for an item they never recieved. I would like you to know that you have options and can fight these shady companies out of principle. If you are also a customer that has been let down by this shady at best most likely fraud company please do the following as I will be doing. Step 1 contact customer support, save their responses step 2 use those to file a dispute with your cc company for goods not delivered Then the fun part and make it hurt. File Complaints with Consumer Protection AgenciesIf the company ignores you or refuses a refund:Report to the FTC at (google the website links are not allowed on trust pilot reviews)(or call 1-877-FTC-HELP). patterns and can lead to enforcement actions against the company. Contact your state’s consumer protection office or attorney general (search “[your state] consumer complaint”). File with the Better Business Bureau (BBB) if the company is listed—it often prompts a response. These don’t guarantee money back but create a record and can pressure the business.4. Consider Small Claims Court (Last Resort for $200)For a small amount like $200, small claims court is designed for exactly this—simple, low-cost disputes without needing a lawyer. Limits vary by state (often $5,000–$12,500), and filing fees are usually low ($30–$100).You’d sue for the full amount paid (product + shipping) plus any court costs. It’s worth it if you have solid proof (receipt, agreement, communications) and the company has assets or does business in your area. Process: File in the court where you live or where the company is based (check your local rules). Many courts have easy online/self-help guides. Downside for small sums: Time and hassle may outweigh the recovery unless the principle matters to you or you suspect a pattern/scam.

Received faulty product. Numerous attempts and as others have said, tracking number created but no shipment. Out $800 dollars with no assistance from the company!

I ordered a sauna & plunge pool. The sauna came in & works. The plunge pool i NEVER received. I have been emailing (they dont have a call #) burneek since Jan asking them about this. I have received 2 emails that both say in "2-4wks you will receive your tracking #. Sorry we are out of stock." It has been 4mo & they will not respond or send the plunge pool. I was on their website today & they have the same plunge pool on sale & in bundle. Update 4/14/26 I did email burneek 3 more times as they said I should & i did copy & paste that they told me to. Nothing after 2wks. Update 5/14/26 Still waiting on the rest of my order. Emailed Burneek & they say they are out of cold plunge pools to fulfill my order. I saw a dozen or more ads for a free plunge pool on inst. DO NOT GIVE THIS COMPANY ANY MONEY. THEY WILL RIP YOU OF IF GIVEN THE CHANCE. I will update if I ever receive my order. 6/21/26 Still have NOT received the rest of my order! They responded to the BBB & they have a specialist working on it. 2-4 weeks i will have it. That was their response. That was in may.

I have experienced another broken hose. They replaced the first one in March. We are still in March and it broke again today in the same exact spot. I don’t understand I don’t believe the hosing is sturdy enough. I hope they rectify this I love this freaking thing. Okay I was sent an email about the authenticity of this review. Look I have no reason to make this up. I am not trying to make Burneek look bad at all. Please understand that.

Burneek is very good at marketing, but my experience as a customer was extremely disappointing. Buyer beware. After purchasing a sauna, there was no reliable way to contact anyone by phone and communication felt one-sided. Before I ever received anything, I started getting emails encouraging me to “tell my friends” about my purchase—which felt strange since the product had not been delivered. When I tried to cancel, I was hit with a 25% “pre-order cancellation” fee. I did not see that fee clearly presented during checkout, and it was not shown on my order confirmation. The order never shipped to me / I never received a sauna, yet they retained 25% of my money and issued only a partial refund. What concerns me most is how tightly they control the narrative: negative comments appear to be removed/blocked on their channels, so you only see the “good” feedback where they have control. Also, they claim to be Florida-based, but I could not find a matching business registration on Florida’s Sunbiz search. Bottom line: I regret this purchase. If you’re considering ordering, do your homework first and read the independent reviews (BBB/Trustpilot/Google reviews), because once they have your money, getting a full refund can be an uphill battle.

Ok, I can’t really review the product because I have yet to receive it. I ordered my sauna on Jan 23, 2026. They keep giving me dates to which they will ship, one was no later than Feb 27, then March 15… it is now March 24, and it still says label created… I’m so frustrated

We placed our order on December 11th for a sauna and a cold plunge. The sauna did eventually arrive—but well after the original promised timeline. We are still waiting on the cold plunge. I first contacted support on January 8th and received the standard “2–4 weeks” response. I followed up on January 27th and was told it would be “shipping shortly.” After reaching out again on February 10th, I received yet another generic 2–4 week delay. At that point, I called out the repeated copy-and-paste responses and was told my case would be escalated to the Sales Department so 'they can arrange to have it shipped'. I have yet to hear from anyone there, and it's now almost April. After more than three months of delays, vague timelines, and no meaningful follow-up, it’s hard not to question whether the “free cold plunge” promotion was ever intended to be fulfilled. Based on my experience, I cannot recommend this company. Communication has been consistently poor, timelines have not been honored, and commitments have not been followed through—if the product ships at all.

This company is a hallmark example of why you should research before purchasing. Please read reviews on this site or the BBB. Even ask an AI engine of a summary of this company and their practices. I would go with a more reputable company. I question how operations like theirs are even allowed.