Bill B.
Still haven't received my item and it's…
Still haven't received my item and it's been 2 weeks sine I bought it.
Response from BurneekSep 12, 2024
Hello Bill, Our greatest wish is that each customer receives optimal service from us. I noticed that you made your purchase on September 2nd, we shipped it on September 3rd, and after reviewing your order and tracking number, we saw that you received the product on September 11th, 8 days after we sent it. We sincerely apologize if there was any delay on the part of the shipping company. This is not something that usually happens. Unfortunately, it occurred in your case, and we offer our most sincere apologies. I hope you truly enjoy your sauna and all of its benefits, and if you have any issues, please don't hesitate to write to us at [email protected]. We will always be here to help you. Once again, we apologize. Sincerely, Burneek