BurneekReviews of burneek.com

Response from BurneekJan 17, 2025

Hello Johnny, I’m sorry to hear that you feel our product is of poor quality. You are among the small percentage who feel this way, as we work hard every day to improve our quality and ensure every customer is satisfied. I would truly appreciate it if you could email our support team at [email protected] with detailed information about the quality issue you experienced. We will gladly address the problem and send you a replacement. Your satisfaction is our top priority, and we hope to assist you and improve your opinion about us. Sincerely, Burneek

Response from BurneekJan 17, 2025

Hello Mick, We’re truly sorry to hear about the missing PVC connectors and the frustration this has caused. Please know that our customer service team is always committed to staying up-to-date and responsive. It’s possible that your message was unintentionally lost among many, but we genuinely want to resolve this issue as soon as possible. We apologize for the missing parts in your order. Please email us at [email protected] so we can immediately send out the replacements and solve this issue. Our top priority is satisfying each of our customers, and we are always here to help. We hope this will resolve your concern promptly. Sincerely, Burneek

Response from BurneekJan 17, 2025

Hello Billy, I’m truly sorry to read this. I searched for your order under the name you used for the review, *Billy Dawson*, but I couldn’t find any order under that name. Perhaps there’s been a mix-up, and you purchased from another company? If you placed the order under a different name, please contact our customer support at [email protected] and provide your order number and the correct name. This will allow our team to assist you in finding a solution and immediately send you a replacement from our Miami warehouse via UPS. I assure you that you won’t have to struggle with anyone—just help us locate your order and share evidence of the issue, and we will handle it promptly. Thank you for your feedback, and we look forward to resolving this issue if you indeed purchased from us. Sincerely, Burneek

Response from BurneekJan 1, 2025

Hello Tom, We deeply apologize for the delay and for the frustration this has caused. During the time of your purchase, we were experiencing an unusually high demand and were fulfilling orders in the sequence they were placed. Unfortunately, at the moment you made your purchase, we did not have stock available, but there was a note at checkout clearly explaining this and the expected waiting period. That said, there are no excuses for this inconvenience, and we take full responsibility for not meeting your expectations. We assure you this is not the experience we want our customers to have, and we are taking steps to ensure it does not happen again in the future. We really hope you are enjoying your sauna, and we are truly grateful that you chose Burneek as your sauna provider. Thank you for sharing your feedback and giving us the opportunity to improve. Sincerely, Burneek

Response from BurneekDec 10, 2024

Hello, We’re sorry to hear about your experience and truly appreciate your feedback. Unfortunately, as we cannot see your name linked to this comment, we are unable to locate your order to reach out directly. We would love the opportunity to address these issues and provide replacements for any defective parts you mentioned, such as the zipper or poles. Please don’t hesitate to contact our support team at **[email protected]**, and we’ll work with you to resolve this as quickly as possible. At Burneek, we strive to provide every customer with the best experience and are continuously improving every detail of the sauna to meet your expectations. Thank you for bringing this to our attention. Sincerely, Burneek

Response from BurneekOct 21, 2024

Hello Anthony, We are sorry to hear about your experience. However, we want to clarify that we never received any message or communication from you regarding the issue. Had we received it, we would have resolved it promptly, as our goal is to assist every customer. Please double-check your email and respond as soon as possible, letting us know which piece is missing so we can send it to you right away. We apologize for any inconvenience this may have caused. The quickest and most direct way to contact us for any inconvenience is via: [email protected] Sincerely, Burneek

Response from BurneekOct 18, 2024

Hello William, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the zippers. As soon as we received your message, we responded immediately and offered a replacement. We strive to address issues promptly, and most of our customers are very happy with both the product and our customer service. Regarding shipping, we use USPS as our standard carrier for all orders and replacements. We provided you with a tracking number right away, and while we understand your frustration with the delay, the package is in transit and will be delivered soon. We also resolved the zipper issue across all affected units to prevent this from happening again. Once you receive the replacement and confirm everything is in order, we would greatly appreciate it if you could update your review. We are committed to providing the best possible experience, and your satisfaction is important to us. Thank you again for your patience and understanding. Sincerely, Burneek

Response from BurneekSep 20, 2024

Hello Chris, I’ve been looking into your order and noticed that it has been delivered. I see there was a slight delay, and we are truly sorry about this. We want to apologize and assure you that this is something we strive to improve, though sometimes it’s out of our hands due to the logistics of the shipping company. We always aim to keep our customers happy by shipping products quickly and efficiently. I hope you enjoy your sauna, the benefits are truly wonderful. Sincerely, Burneek