Empower your wellness journey with Burneek's innovative temperature engineering. From our Saunas to the Frozeneek plunges, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Burneek (burneek.com) has 362 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
burneek.com
Website
burneek.com
Category
Wellness & Spa
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I never received product. No customer service whatsoever. UPS tracking doesn't even work. SCAM
Response from BurneekFeb 10, 2025
Hello Rob,
We’re sorry to hear about your experience. Please reach out to our customer service team at [email protected], and we will resolve this for you as we are committed to addressing any issues our customers may have.
It’s possible that when you placed your order, there was a wait time due to high demand and limited stock availability. Our product is not a regular mass-market item but a custom-designed, high-quality sauna, which sometimes results in longer processing times. However, we currently have stock available for **immediate shipping**, and all recent orders have already been dispatched.
If your order still doesn’t show tracking updates, our support team will make sure to assist you and find a solution. We sincerely apologize for any inconvenience this has caused. Please know that we value every customer and are here to help.
Burneek
MT
Malik T.
I ordered on Jan 4
I ordered on Jan 4, 2025. I sent an inquiry after two week and they responded that it takes 3-4 weeks to process. on Jan 31 I received an email that said my order has shipped. The UPS tracking number said they hadn't received the package. Currently it's Feb 7 and still no sauna. Also, I find it weird that Burneek responds to the favorable reviews but not the negative ones. I'm still waiting for someone to contact me about my package.
UPDATE!!!! So I'm finally getting my package today. I'm excited. I almost chalked it up. BURNEEK is definitely legit but what I think happened was that they got hit with a lot of orders after Christmas and could not keep up with the demand. With that said, communication is really going to have to improve. If no one is available to answer the phone then get someone to return emails sooner than 48 hours. Add a few more statuses to the shipping cycle. It's not a good feeling to see something you ordered a month ago saying "order processing".
Response from BurneekFeb 10, 2025
Hello Malik,
We sincerely apologize for the wait time. Due to high demand, some orders have experienced longer processing times, but your order should be in transit. If the UPS tracking hasn’t updated, please reach out to our customer service at [email protected], and we’ll assist you right away.
We truly value all customer feedback, both positive and negative, and we’re here to ensure you receive your sauna. We appreciate your patience and hope you enjoy it once it arrives. Please let us know if there's anything else we can do to assist you!
Burneek
RK
Rebecca K.
This company is a scam !!
This company is a scam !!! Do not order from them !!!
Buyer beware !!!!
Response from BurneekFeb 10, 2025
Hello Rebecca,
We understand your frustration, and we sincerely apologize if you’ve had a negative experience. Burneek is a legitimate company, and we are fully committed to ensuring every customer receives their order.
If you’re experiencing any issues, please reach out to our customer support team at [email protected], and we’ll make sure to resolve it for you. We appreciate the opportunity to assist and ensure you receive the product you ordered.
Sincerely,
Burneek
TA
Thomas A.
Don't buy
Ordered my sauna weeks ago and still have not gotten the product. Emailed support and received an email stating it would be shipped later that week. I received a shipment email from Burneek but the UPS link states they have not received the product. It was suppose to be delivered 2 days ago, but nothing. UPS link says they still havent received the package. I have emailed the company 4 times with no response for days
Update:
After leaving my first review above. I was immediately emailed back. What a coincidence.......I was also left a response to my review saying that I knew it would take this long and to be patient. This was wrong because the lead time was said to be 2 weeks, not nearly 4 weeks. The emails stated that my package was delivered to UPS and that it would ship soon. Four days later it finally shipped out. I got my package yesterday and all the pieces are accounted for, but haven't tested it yet. So we will see
This all could have went alot smoother if I wasn't given a fake delivery date with the "Shop" app when they hadn't even given my package to UPS; and there was better honest communication. With all the trouble this has been my rating and opinions havent changed
Response from BurneekFeb 10, 2025
Hello Thomas,
We understand your frustration and sincerely apologize for the wait time. Please rest assured that Burneek is a legitimate company and we do not sell regular market saunas—our saunas are high-quality, custom-designed products, which means production can take longer. In some cases, we experience wait times due to high demand.
When you placed your order, the estimated wait time was clearly stated before checkout. Despite that, you chose to proceed with your purchase, and we appreciate your patience. We assure you that your order has been processed and shipped, and you will receive a sauna of exceptional quality.
We deeply regret any frustration this delay has caused and truly hope you enjoy your sauna once it arrives. If you need further assistance, please do not hesitate to reach out to our customer support team at [email protected]—we are always here to help!
Sincerely,
Burneek
SP
Scott P.
Took two weeks to receive a…
Took two weeks to receive a shipment,and when I got it I had everything except one vital component. The actual sauna tent that makes it a sauna. Frustrating is an understatement. If you want a sauna, look elsewhere
Response from BurneekFeb 10, 2025
Hello Scott,
We sincerely apologize for the mistake in your order. I’ve checked, and I can confirm that we’ve already sent the missing sauna cover to you. Additionally, your purchase was made during a period when we were out of stock, and we informed you beforehand that the wait time would be 1 to 3 weeks. You proceeded with the purchase knowing this, and we appreciate your patience.
The good news is that we now have stock available, and we truly hope you enjoy your sauna. If you have any further concerns, please feel free to reach out—we’re here to help!
Burneek
MJ
Mike J.
Pretty sure this isn't a legit company, or just terrible service.
Pretty sure this isn't a legit company. Cannot contact them, no phone and no response to emails. It's obvious they have enough money to pay for reviews.
Glad I used ShopPay as they have a dispute option and no money out yet.
!!UPDATE!!
This “company” ignored my emails for weeks. Then I get a notification of pending shipment. I asked them to cancel through two direct emails. They ignored them again. Now I received a “processed shipment” email. I again asked them to stop the order. Two days later I get a reply stating it’s against company policy to cancel an order once it is in processing. Of course.
!!UPDATE!!
This is a stock response they have used prior. Not addressing ignored emails, requests for order cancellation. I don’t want to disrespect, but I believe there may be a language barrier.
Response from BurneekFeb 4, 2025
Hi Mike,
I understand your frustration, and I’m really sorry for the experience you’ve had. It looks like your order was placed while we were out of stock, and the expected wait time was stated on our website right before completing the purchase.
I assure you that Burneek is a legitimate company, and we are committed to delivering every order. I understand that delays can be frustrating, and we truly appreciate your patience.
CU
customer
My Name is Robert Radtke.
My Name is Robert Radtke.
I bought the entire Halo System,459.00 I used for a week, the heater stopped working, I didn't purchase the Warranty, I threw out the heater hoses and the Steam system that go inside the Sauna room. So I ordered the things I threw away 199.00 got 3 year warranty, they sent only the heater, no hoses and Steam unit that go into Sauna room.
They have no phone, so your unable to speak to anyone. They got back to me , said I need to buy the hoses and Steam unit. They gave me no price , and it is not on the their website to purchase.
I have spent 680.00 , I receive no customer service..
Robert Radtke
Response from BurneekJan 27, 2025
Hello Robert,
I'm sorry to hear this. I will take care of resolving your issue right away by asking our team to reach out to you and offer the best solution free of charge. I understand your frustration and truly regret what’s happening.
I hope we can resolve your problem as soon as possible. Thank you for choosing us, and I assure you that feedback like yours helps us improve every day for our customers.
Sincerely,
Burneek
JH
Jason H.
While I agree the saunas is great for…
While I agree the sauna is great for home use, I’ve only had the sauna for 3 weeks and the steam generator unit quit working. I guess we will see how the customer service is.
Response from BurneekJan 20, 2025
Hello Jason,
We’re sorry to hear about the issue with your steam generator. Please reach out to our customer service team at [email protected], and we will promptly arrange a replacement for you.
We’re committed to ensuring you have the best experience with our sauna, and we appreciate the opportunity to make things right.
Sincerely,
Burneek
