BurneekEmpower your wellness journey with Burneek's innovative temperature engineering. From our Saunas to the Frozeneek plunges, embrace holistic health accessible to all. Transform with advanced, simple-to-use products. Wellness isn't just for the fit; it's for anyone ready to change, feel great, and be the best version of yourself.
Burneek (burneek.com) has 362 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Franklin S.
It arrived later than I hoped
Response from BurneekFeb 24, 2026
Thank you for sharing your feedback. We understand it arrived later than you hoped. There was a specific batch that experienced delays, which impacted the timing of some shipments. We’re glad to see that your sauna has now been delivered. We appreciate your patience and your understanding. – Burneek
Andrew P.
Order made: 12/23/2025. The gap in time between ordering and receiving my order was rough. Clearly, there was a shipping or production issue. Things happen, and I can accept such realities. However, the communication from Burneek was very bad. I could not figure out whether I was getting random AI-generated responses or responses from different customer service employees who knew things were a mess and were using a "buy time" playbook by promising to look into the issue, check into the problem, and get back to me; all of which ended in too much deafening silence. Order Arrived: April 18th Review: First off, this is my second unit from Burneek. The first order was made a few years back, and it was a wonderful experience; they even warrantied my heat box when it blew out. They were really great about it. This was a major reason I chose to be a returning customer. Moving forward, yes, the wait time was unacceptable, and the communication was bad, like I am embarrassed for the company, and I hope they get things resolved and clean things up, or they will not remain in business. The product: Here is the positive. The current unit is vastly better than my previous one. They upgraded the poll system, the zipper system, provided a few extra parts, improved the boiling box and connectors, and improved the floor mat. They also added the red light therapy and a remote control, which was a nice touch. Advice: update the boiler box with an outlet so the red light can plug into it. This would allow it to piggyback off the unit and be turned on and off by the remote. Finally, the free chair is nice, but it may not be usable for many. I am not small, I am 6'2 and a big guy. The chair is very small, and even if I lost more weight, it would still be so low that getting in and out would be difficult. It feels like a child-size chair and a downgrade from the first system's chair, which was still small. That said, I prefer to use an IKEA bamboo folding stool. Ok... That is all. I officially have the unit, and it works as promised.
Response from BurneekJan 28, 2026
Hello Andrew, We’re truly sorry to read this—especially coming from someone who has already had a great experience with an older Burneek model. Thank you for sharing that background, and we sincerely apologize for the disappointment and frustration this order has caused. This is not the experience we want for any customer. We did experience a major backlog after the holiday season due to an unusually high volume of orders, which affected both fulfillment timelines and our support response times. That said, a tracking status showing “waiting for the unit” for this long is not acceptable, and we understand how helpless it can feel to be out the money with no clear progress or follow-up. You’re also right to be frustrated by the communication. Receiving template-style replies—especially within the same email thread—is not the level of service we aim to provide, and we’re actively improving our process so customers receive personalized, consistent updates from start to finish. Most importantly: Burneek is a legitimate and reliable company, and we are committed to making this right. If your UPS tracking has not moved, it may indicate the shipment was delayed before its first scan or that it was misrouted. Either way, we need to pull up your order and resolve it directly. Please email us at [[email protected]] with your order number and the tracking number, and put Trustpilot – Urgent in the subject line so we can prioritize your case immediately. We will confirm the exact status and provide a clear resolution as quickly as possible. Again, we’re very sorry for the delay and the lack of communication. We genuinely appreciate your previous trust in Burneek, and we want to earn it back.
Josh M.
My experience with this company is mixed reviews. i placed an order on December 22nd and as of December 31st. It showed the label was created. But hadn't been shipped. I did finally receive my sauna. Well after the time frame I thought I would have but understandably for the price you pay it was worth the wait for me I have used it now for two weeks. And it is awesome. And you cannot beat it for the price. My only negative to date would be that I have not received my cold plunge yet. However, they did email me back back saying that it was on back order. And it would be sent out when they get them. I feel like a product like this took off way faster than they most likely anticipated. And with the holidays, it definitely put them on back. Order customer service could be better.However, the product in my opinion is definitely worth the money.I love mine and use it daily.
Response from BurneekJan 25, 2026
Hello Josh, Thank you so much for taking the time to leave a review and share your experience. You’re absolutely right—we did experience a delay, and it was not the experience we want for our customers. Please accept our sincere apologies for the inconvenience it caused. That said, what’s most rewarding for us is knowing that, despite the delay, you still received your order and can now enjoy it and focus on your well-being. Regarding the free cold water immersion bath, you should receive it within 1 to 2 weeks. We also truly appreciate your suggestion about customer service. We’re working every day to improve and provide a better experience for each of our valued customers. Again, I’m sorry for the delay, and if you need anything at all, please don’t hesitate to contact us. Our commitment is to support every customer and always stand behind our warranties. Burneek
laurenco X.
I like the sauna but thing I don’t like it takes a while to get going
Response from BurneekNov 4, 2024
Hello Laurenco, I'm sorry to hear about this unusual issue. If the problem persists, please feel free to reach out to us at [email protected], and we’ll be happy to provide a solution. We always strive to ensure that each customer has the best experience. Sincerely, Burneek
