BurneekReviews of burneek.com

Better off ordering something off Amazon, purchased mine on 12/7 and it still hasn’t arrived after saying it was shipped on 12/15.

I had a very disappointing experience with Burneek Saunas. Their shipping information is extremely misleading, and the timelines presented at checkout do not reflect reality at all. After placing my order, there was no transparency about when the product would actually ship, and getting a straight answer proved nearly impossible. Customer service only made the situation worse. Responses are slow, vague, and unhelpful, leaving me feeling misled and frustrated rather than supported as a customer. Instead of proactively addressing concerns, it felt like I was constantly chasing basic information that should have been clearly communicated from the start. In hindsight, I should have looked much deeper into the reviews before purchasing. Unfortunately, it appears that this is not an isolated issue. Nearly everyone shares the same experience with Burneek, misleading shipping details, poor communication, and an overall lack of accountability. It is shocking how consistent these complaints are across reviews. This was a frustrating and time-consuming experience, and I would strongly caution others to thoroughly research Burneek Saunas before buying. Had I done so, I would have avoided this altogether.

I purchased a sauna from Burneek that arrived defective. I contacted the company multiple times and made it clear that a replacement was not acceptable. Despite this, Burneek repeatedly offered only a replacement and refused to issue a refund. I have documented all communications, filed a complaint with the BBB, and initiated a dispute with my credit card company. Burneek’s reliance on restrictive store policies rather than honoring basic consumer protection standards has left me dissatisfied. Consumers should be aware that Burneek does not provide refunds for defective products and may only offer replacements, even when the customer no longer wants the item.

Waiting 2 weeks for sauna to ship. They don't answer emails. Poor customer service.

I may change this once I receive my sauna portion of the order. The company keeps saying the sauna was shipped but tracking has only been showing a label created for weeks now. I ordered the special they had online that came with a free plunge but what they dont tell you is that everything will ship separate by different shipping companys and that shipping is 3 to 4 times times longer than what the site says it will take. You will get the plunge but no accessories that help set it up like the correct pump that fits to blow it up all the way or the drain valve. The way the valves are for blowing it up, it doesn't let you blow it all the way up by mouth and all my pumps here do not have the correct attachments so my plunge is lopsided and the top won't fit. Customer service says they can not provide or even sell the needed parts to you, they say it was a gift so you dont get the needed parts lmao. Its trash as far as I'm concerned and will either toss it or give it away and order a new one off Amazon that comes with everything. Im still waiting for my sauna and if works as well as its suppose to, I may update to 3 stars but I cant even seem to get answers as to where it is other than them saying the holidays has the shipping company behind but the shipping company says they only have a label 😆 😂 Update: this was ordered on December 3rd for a Christmas gift. The website says it will ship in 3 to 5 days. Label was created December 5th. Company says thats when it shipped but they ship the sauna by UPS and the plunge by FedEx. The plunge came a couple weeks after ordering and here we are the 22nd and the Suana still says "label created" and UPS doesn't have the package yet. The company keeps lying saying the shipping company is just behind but I have received all my other Christmas orders from UPS immediately after ordering and I have spoke with UPS and they say that the company has only created the label and not shipped the unit. Why would they ship through 2 different shipping companies? My guess is they are are short stocked on Saunas and they use this as an excuse. They do better just being honest. This was a Christmas gift but now I guess I will just give them a picture of the Sauna and hope it eventually comes. Disappointed for sure. Update: sauna received December 24th. I will be setting it up to see how it works and will be back to rate it. This company has a lot of work to do to gain back any respect they have lost from me and so many other customers.

They're using clips of random celebrities talking about sauna for their promotional material. They're being obliterated on Reddit for doing this as NONE of the aforementioned clips is about their product. Disgustingly misleading practice. But like I said: reddit comments are nuking them so that's awesome.

I ordered a sauna unit and the temperature only got to 99 degrees when the website stated 140. I sent in a video and they sent me a replacement unit and the same thing happened. Their "100 money back guarantee - Love it or your money back" only applies if you don't open it. How are you supposed to love something if you don't try it? I would absolutely stay away from this product and wouldn't recommend it to anyone.

I was on the phone with ups this morning.. absolutely misleading. I am not sure if people writing reviews are legitimate? Getting the run around, an auto reply when reaching customer service . No contact number to speak to someone directly. I had seen a label created. No shipping information. Even UPS had an explanation. Except to file a complaint. How misleading and disappointing. So please tell me how this issue will be resolved?