BurneekReviews of burneek.com

This is email received from Burneek in response to my inquiry and reason for my review. This is Alexandra from Burneek. We sincerely appreciate the trust you’ve placed in us and in our products. Due to the high demand for our chiller machines recently, we are currently out of inventory. For this reason, your machine will be shipped within an estimated timeframe of 2 to 4 weeks. We apologize for any inconvenience this may cause and truly appreciate your patience and understanding. Please feel free to reach out if you have any questions or concerns. Kind regards, Alexandra My Review: Extremely disappointing experience with Burneek. I placed Order #8033 on December 1, 2025 for a Recovery Bundle Plus Package that included a paid-for Frozeneek Chiller Unit along with other items. Even with the weeks of delays, repeated follow-ups, and written assurances from customer support that all items would be included, my shipment finally arrived on January 2, 2026 — incomplete. At no point since order was placed was I ever told that an item included within my package was not avail and now a month and a half after my delayed shipment was received, I'm now being told that the item is currently in production! The Frozeneek Chiller Unit was missing, rendering the system unusable. Burneek simply sent an email to simply give me some lame apology and basically inform me that it will be an additional 2 to 4 weeks, which actually will end up being 6 to 8 weeks before it arrives at my residence. After all time and effort that I've spent dealing with them and several issues, at no point have they offered or mentioned any type of compensation for their incompetency in how they handled my order. What’s worse is that after formally reporting the missing item, Burneek completely stopped responding. It has now been several days with no acknowledgment, no resolution, and no accountability, despite more than 20 emails and clear documentation. This experience mirrors many other negative reviews online: missing paid items, misleading shipping assurances, long delays, and silence once payment is collected. Burneek’s customer service, fulfillment practices, and overall business ethics are deeply concerning. I would strongly caution others before purchasing. At this point, I’m forced to escalate publicly and through consumer protection channels simply to receive what I already paid for.

Ordered the Burneek Halo sauna with the free Frozeneek snap plunge for my wife for Christmas. The expected delivery for these items was suppose to be December 17th. I never received the items. When you check the UPS Tracking it only states that a label was created, but not shipped. so I contacted the support email on December 24th and January 5th and still haven't received a response on the status of my order.

Unable to give them a 0, so 1 will have to do. Ordered on 12/19 and was told it would arrive by 12/23. Reached out on 12/26 and received what appeared to be an automated response basically stating due to large amount of orders, my order had yet to be processed. At that point, I requested the cancellation of the item and funds returned since the order was not even processed. I’ve called, emailed and reached out via social media and still no response. The item still shows UPS has not even received it. This company is an absolute joke and scam. The customer service is non existent and I unfortunately can’t even describe the product since I have yet to receive it or my refund. Stay far, far away from this company. Disgusting and should not even be allowed to sell anything with their track record of being deceiving, misleading and a serious lack of communication. Do better folks and don’t bother with a “we are so sorry for your experience” response on here. Just give me my refund.

Been weeks and product shows label created. No idea when it will ship because no one gets back to you. They don't advertise a phone number anywhere, that's for obvious reasons, because they have terrible customer service. I would never order from this company again, and will give zero Stars if I could. The positive reviews on here are probably from employees. This has to be one of the worst companies I've ever had to deal with. Time to find the BBB and put a nice report in there.

I bought sauna and received the email that the label will created and it would be a 2 day shipping time. Grant it, I live a little bit over a hour away from Miami. I have contacted them twice and no reply. They took my money but did not send the product to me!

Update - they blocked me on social media since I was calling them out for their terrible service! If I could give zero stars- I would. I made my purchase 12/15 and I still DONT have it yet. Their customer service is terrible. Of the probably 15 emails I've sent - I got ONE email that said they don't know why it hasn't shipped yet. Wow - super helpful. All my comments ts are being deleted on social media. Im not stopping until I get my money back - or what I paid for!

This is a scam. I wish I’d researched more before ordering. Similar to other customers, I purchased a product and have never received it. Only a shipping label has been created. I’ve tried multiple times and way to reach the company, and today they blocked me on instagram. I reported their FB page but I’m enraged they’re still scamming people. I will be filing a fraud claim with our credit card company.

I gave a one-star rating because that's the lowest option. Ordered December 18, 2025, received confirmation of order, received shipment confirmation on December 29, 2025. UPS tracking shows they are waiting to receive the package. It's now January 6, 2026. Dispute has been filed with my credit card company. Two words of advice...JUST DON'T!